For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.
Our IT Core Services team is seeking an AVP of Technical Product Management in our Worcester, MA location or remote work arrangement.
This is a full time, exempt role.
POSITION OVERVIEW:
As a leader in The Hanover’s IT Core Services, you'll be shaping the direction for a specific Value Stream. You'll create strategies for its functions and work closely with enterprise architecture, business architecture and other senior leaders to outline a capability map, and roadmap and a development plan that aligns with these strategies. Regularly reviewing these plans to ensure investments are wisely aligned with both current needs and future developments. You'll handle project and operational requests for your Value Stream, making sure they are prioritized through standardized processes based on set criteria.
This role involves working closely with execution and operations leaders to ensure everyone is clear on the expected results and that the operations teams are ready to go. You'll also work closely with risk management to understand the relevant IT and security risks associated with the value stream and its capabilities and with policy and standard owners to make sure objectives align with policies and standards, and that the right procedures are in place.
Partnering with operational leaders, you'll aid in the establishment of KPIs or OKRs and ensure compliance with these metrics. Finally, you'll report on the status of the Value Stream to Senior Leadership Teams (SLT) / Technical Leadership Teams (TLT), making necessary adjustments to achieve the desired outcomes.
IN THIS ROLE, YOU WILL:
- Establish the vision for the Value Stream
- Set the strategy for the capabilities in the Value Stream
- Work with architecture to define the capability map and road map to meet the established strategy
- Regularly revisit both capability map and roadmap to ensure appropriate investments are being made to meet the needs of today and the future.
- Submit project and operational demands for respective Value Stream and ensures appropriate priority is given based on established criteria
- Partner with operational and execution leaders and teams to ensure desired outcomes are clear and achievable and that operations teams are operationally ready.
- Work with policy owners to ensure that objectives are aligned to policy, standards and appropriate procedures are defined
- Partner with operational leaders to establish Key Performance Indicator’s(KPI) and / or Objectives and Key Result’s (OKR)
- Govern compliance with policy and KPI’s / OKR’s
- Report out to senior leadership on state of the value stream and course correct as required to ensure outcomes are achieved
WHAT YOU NEED TO APPLY:
- Bachelor’s Degree required preferred (preferably in Business, Finance, or Technology related discipline)
- 7+ years related relevant work experience
- P&C Knowledge strongly preferred but not necessary
- Must be eligible to work in the US without requiring sponsorship now or in the future (ie. US Citizen or LPR, Green card holder)
- Strong project management skills and Strategic thinking with proven ability to lead and oversee multiple projects and project components that are complex in nature and have successfully achieved its objectives.
- Strong understanding of systems architecture, front and back-end systems capabilities, and business processes relative to Insurance.
- Highly proficient in Office 365, MS Azure and other project management tools such as Agile Place
- Creative, out of the box thinker
- Oversees and direct efforts of cross functional team members and to balance their work
- Strong communication skills and ability to communicate business concepts in a manner that translates to systems structures. Able to influence without authority particularly on difficult matters.
- Excellent problem solver, who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
- Proven ability to collaborate across and within business groups and within highly matrixed environments.
- Demonstrates ability to turn high level concepts into fully formed action plans that clearly identifies a fully developed strategy, process flow, and/or product structure
- Strong organizational, time and project management skills.
CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:
- Medical, dental, vision, life, and disability insurance
- 401K with a company match
- Tuition reimbursement
- PTO
- Company paid holidays
- Flexible work arrangements
- Cultural Awareness Day in support of IDE
- On-site medical/wellness center (Worcester only)
- Click here for the full list of Benefits
EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here .
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here
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