Job Description
Platform Certification Engineer | Developer Integrations
Preferred hub locations of Cincinatti, OH, Denver, CO, Atlanta, GA, Jacksonville, FL but open to considering remote
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic. Every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning as one.
We’re looking for a Platform Certification Engineer to join our ever-evolving Developer Integrations (DI) team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
About The Team
The Developer Integrations (DI) team is part of Customer Launch Function in Operations for Platforms business segment within Worldpay. We specialize in supporting our Integrated Payments’ APIs for Partners and Merchants in North America, with a focus on high quality customer engagement. We are a small but mighty group of technology evangelists and API professionals who work cross-functionally to meet and exceed the needs of our partners, their merchants, and our peers within the payment space. We are effective problem solvers with a keen eye for detail, process improvement, and processing logic.
What You Will Be Doing
You will make an impact on the business by working to resolve complex and escalated technical issues in production for some of our top revenue producing partners in the Integrated Payments space. Equipped with in-depth knowledge of our systems and products, you will provide technical expertise to Sales and relationship managers, and key clients. You will partner closely cross-functionally with Technology teams to help guide the voice of the customer for product development and improvement. Additionally, you will be responsible for maintaining an active pipeline of integration projects and certify our partners to Integrated Payments technology (both transactional and non-transactional). It is essential that you have a focus on quality over quantity, as well as excellent written and oral communication skills appropriate for conversations with partners at every level of organization up to C-Suite.
- Intake, assess, diagnose, document, and resolve complex technical issues
- Utilize analytical skills and experience to escalate, prioritize and address root cause and corrective action for recurring issues
- Identify trends and patterns in troubleshooting and escalate to management, product, engineering, or sales as needed
- Understands technical and functional concepts of Worldpay products including the interrelationships between products and technologies that support products
- Mentor new members of the team on process, procedure, card brand mandates, and industry best practice
- Engage in side-project work relevant to the DI team or needs of our partners (such as developing POSTMan libraries, generating test cases for internal use, or working with technology teams to adopt new products)
What You Bring
- Bachelor’s degree in business, management information systems or computer science or the equivalent combination of education, training, or work experience.
- Minimum 3 years’ experience in customer support or technical implementation roles, or combination of previous roles
- Understands technical and functional concepts of Worldpay products including the interrelationships between products and technologies that support products.
- Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally
- Ability to understand complex business requirements and resolve complex technical issues
- Provides technical support for the development and implementation of complex products/applications/solutions for both pre-production and production environments
- Self-starter, possessing the enthusiasm and ability to function in a team environment
- Outstanding communication, presentation, organization, and interpersonal skills
- Exceptional ability to engage with customers in a consultative manner
Added Bonus If You Have
- An understanding of Integrated Payments, partners, and payment processing in general
- Experience working with Express, triPOS or Datacap products and platforms
- Familiarity with POSTMan, Sales Force, and an understanding of development methodologies such as Agile or Rapid
Worldpay Perks - What We’ll Bring For You
We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
- A competitive salary and benefits.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global recognition platform.
- Virgin Pulse access.
- Global employee assistance program.
What makes a Worldpayer?
At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.
- Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.
- Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
- Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.
Does this sound like you? Then you sound like a Worldpayer.
Apply now to write the next chapter in your career. We can’t wait to hear from you.
To find out more about working with us, find us on LinkedIn.
Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $55,530.00 - $90,510.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
EEOC Statement
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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