Offer summary
Qualifications:
Active Enrolled Agent (EA), CPA, or attorney license with PTIN, 2+ years of professional tax preparation experience, Strong technical skills in tax software and Microsoft 365, Dedicated workspace with hard-wired Ethernet connection, Access to personal computer for administrative tasks.
Key responsabilities:
- Provide customer support via video, phone, and chat
- Assist customers with tax returns and complex queries
- Create an excellent customer experience using tax expertise
- Resolve customer problems promptly for high satisfaction
- Document all customer interactions meticulously