Epic Resolute Professional Billing & Claims Analyst

Overview

We're seeking an Epic Resolute Professional Billing & Claims Analyst to join our team! In this role, you'll be responsible for the implementation, maintenance, optimization, and support of assigned applications. This involves partnerships with customers to complete workflow analysis and determining application capabilities and design. In addition, this role is responsible for building the application, developing, and executing test plans, and contributing to training and implementation plans.

Additionally, the Epic Resolute Professional Billing & Claims Analyst proactively applies troubleshooting and critical thinking skills to fulfill customer needs. Finally, the role is responsible for effective and timely communications to team members and customers alike on status of their assigned work.

Location: Remote, must reside within our geographical footprint of Iowa, Illinois, or Wisconsin.

Why UnityPoint Health?

• Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
  
  

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

Responsibilities

What You'll Do:

Project Management

• Leads and coordinates projects independently as assigned, demonstrating strong organizational and time management skills.
• Develops project plans and tracks progress, escalating as necessary when project issues arise, or deadlines are challenged.
  
  

Issue Resolution

• Independently supports and resolves complex issues with assigned applications in adherence with service expectations and change management policies.
• Takes ownership of escalated customer issues and works with multiple parties and/or vendor to help resolve issue.
• Provides day and after hours on-call coverage as scheduled. May assume additional on-call responsibilities as directed by Manager.
  
  

Operational Support and Improvement

• Researches and communicates options to support decision-making discussions to determine strategy for implementation of tools and systems.
• Creates and maintains technical documentation. Communicates necessary information to the required teams.
• Demonstrates adherence to Epic standards and guidelines. Assists with meeting maintenance program requirements and maintains related certifications.
  
  

Qualifications

What You'll Need:

Education:

• Bachelor’s degree or equivalent relevant work experience.
  
  

Experience:

• 2 years' related experience.
• Preferred: 2 years experience with Epic support and technical experience in either computer experience in either computer science, information technology or medical terminolgy.
  
  

Licenses/Certifications:

• Epic Certified or willing to obtain within 6 months of hire.
• Remote: Yes;
• Area of Interest: Information Systems & Technical Support;
• FTE/Hours per pay period: 1.0;
• Department: Rurals Comm Connect- Support;
• Shift: Monday-Friday, Days;
• Job ID: 153286;