Job Description
Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact.
As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.
NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.
Job Description
The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant, ideally with High-Tech, Services, or General Business vertical market expertise. This direct-hire position can be home-office based in most major US and Canadian cities and requires moderate travel.
Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud annual recurring revenue (ARR) -- that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading methodology. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding significant headcount in North America to meet demand. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!
As part of the Advanced Customer Support Architect Team, this role provides technology leadership, oversight, and guidance in full life cycle implementation of large-scale NetSuite, including services targeted to ensure post-go-live services to ensure ongoing success of NetSuite solutions with a focus on stability, performance, and scalability.
Responsibilities include:
- Participate in the identification and documentation of customers’ NetSuite requirements using our proprietary methodology
- Participate in driving the approach to remediate gaps, and consensus with the Customer
- Use strategic design decisions while building solution and architectural recommendations
- Work with customers to remediate highest priority challenges
- Lead customers and partners through the proper use of NetSuite leading practices ensuring these are factored into designs for standard and customized features
- Gain and exhibit subject-matter expertise, thought leadership, working with the Product organization to ensure new product feature changes and capabilities are understood and adopted by customers and partners.
- Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services team
- Define detailed functional requirements for automations, integrations, and data migrations
- Work with our technical team to design and unit test automations and integrations
- Perform quality reviews of work developed by other team members
- Continue to increase product knowledge and pursue relevant certifications
Required Experience:
- 10 Years working experience with minimum of 7 years of functional consulting & solution architecture experience
- Strong NetSuite ERP Financials solution implementation and/or administration experience - competing ERP offerings may be considered
- Full life cycle ERP implementation experience
- Developing end-to-end business process flows
- Experience working with customers in defining and optimizing Order to Cash processes
- Leading and managing business and functional design workshops with clients
- Ability to be self-directed, multi-task, and lead others with minimal supervision
- Adept at getting hands-on with technology and communicating concepts effectively at various levels within a customer’s and/or partner’s organization
- Passion for driving Customer satisfaction
- Undergraduate degree or equivalent experience
Must demonstrate:
- Working experience in implementation of integration, data migration and customization work streams
- Working experience in implementation life cycle activities (SIT, UAT, …)
- Working experience with cut over and launch activities
- Working experience in triaging issues and risks associated with business and functional requirements
- Strong analytical skills
- Good communication (written and verbal) and presentation skills
- To be self-directed and motivated
- Leading team members with minimal supervision
Experience in the following are assets:
- Experience with global or large solution integrators
- Experience with SaaS/Cloud architectures
- Release management and/or Agile scrum master
- Functional Certification with NetSuite or other ERP systems
Travel
- Up to 20%, as appropriate
#JH204277
Career Level - IC4
Responsibilities
Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and eye for business. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.
Qualifications
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
Canada: Hiring Range from $88,100 - $192,000 CAD per year
US: Hiring Range: from $88,500 - $199,500 per year. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
