Details
- Department: Infrastructure
- Schedule: Full time, 8 hour day shift, Monday - Friday
- Location: Remote
Benefits
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
- Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.
Responsibilities
Position Summary:
The Manager of the Software Operations Team is responsible for leading a dynamic team that bridges the gap between IT, business units, and software vendors. This role focuses on ensuring that all software solutions are aligned with business objectives and managed throughout their lifecycle, from procurement and deployment to updates and retirement. The Manager will drive efficient operations, optimize software investments, and maintain strong partnerships with key stakeholders to support the organization’s technology needs.
Key Responsibilities
- Business Liaison:
- Serve as the primary point of contact between Software Asset and Information Management (SIAM) and business or IT customers.
- Gather and document software requirements, ensuring solutions meet business objectives.
- Coordinate with application and platform teams to manage software they own.
- Facilitate Technical Assessment (TA) submissions, approvals, and renewals.
- Data Analysis and Lifecycle Management:
- Define software standards and rationalization in collaboration with TA, Security, SIAM, and other stakeholders.
- Oversee communications and change management related to software.
- Manage the lifecycle of applications in production, including reviewing security risks, Common Vulnerabilities and Exposures (CVEs), and remediation plans.
- Upgrade and Removal Coordination:
- Provide customers with options for client software upgrades, alternatives, or removals.
- Schedule and coordinate software upgrades, maintenance, and product transitions.
- Collaborate with business units to ensure that software changes align with operational needs.
- License and Financial Management:
- Work with customers to resolve licensing issues, including overages or shortages.
- Optimize license allocation to reduce costs and ensure compliance with agreements.
- Determine the financial impact of software usage and provide reports on software-related expenditures.
- Ensure timely renewal of licenses and maintenance agreements to facilitate necessary upgrades.
- Procurement and Vendor Relations:
- Coordinate software procurement and contract negotiations with vendors.
- Track purchase orders, manage vendor relationships, and ensure alignment with SIAM governance.
- Partner with SIAM to develop and implement Software Operations Management strategies and policies.
Qualifications
- Experience: Minimum of 5 years of experience in software operations management, IT operations, or a related area, with at least 2 years in a leadership role.
- Skills: Strong leadership, project management, and communication skills. Ability to collaborate effectively with cross-functional teams.
- Knowledge: In-depth understanding of software lifecycle management, licensing, compliance, and financial analysis.
- Certifications: Relevant certifications such as Certified Software Asset Manager (CSAM) or ITIL are a plus.
Key Competencies
- Strategic Leadership: Ability to guide the team in aligning software management with business goals.
- Customer Focus: Strong commitment to providing excellent service to business units and ensuring their software needs are met.
- Analytical Thinking: Ability to analyze complex data and make informed decisions to optimize software usage and costs.
- Change Management: Skilled in managing change and driving continuous improvement in software operations.
Requirements
Education:
- High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
- 3 years of leadership or management experience preferred.
Additional Preferences
No additional preferences.
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Why Join Our Team
When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
Equal Employment Opportunity Employer
Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
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