Director of eCommerce Cross Category Management

Are you a strategic thinker with a passion for driving business success through data-driven insights and innovative planning? Join the Consumer Sales Organization Gaming Digital Microsoft Storefronts team!

The Xbox ecosystem has millions of amazing fans and thousands of incredible content creators. Microsoft Xbox Storefronts connects fans with great games, allowing them to engage with the experiences that are right for them. The team executes hundreds of unique title releases, marketing promotions, and feature updates each year to place gaming content in front of customers.

The Gaming Digital Microsoft Storefronts team is on the lookout for a Director of eCommerce Cross Category Management. The right candidate will oversee a small but amazing team focused on optimizing our Microsoft digital gaming storefronts. In this role, you’ll leverage your expertise in business rhythms, customer analysis, and pricing to guide the business towards sustained growth. Your leadership will be pivotal in refining our discounting and pricing strategies, enhancing the customer experience through experimentation, and prioritizing the development of new store features. If you thrive in a fast-paced environment and excel in turning data into actionable insights, this is the perfect opportunity for you.

What Our Team Offers

At our core, we are a customer-focused team that encourages a diverse & inclusive culture. We are respectful, collaborative, honest, accountable, and approach work with a fun, positive attitude. The right candidate can expect to have opportunities to grow their own experience and career, influence groups and partners across the company and externally, and support and influence decisions around Store capabilities and thought leadership.

What I Will Do For You

• Champion your successes at every level of our leadership.
• Empower you to gain new experiences and improve upon your strengths.
• Support who you are as your authentic self.
• Make career development a consistent priority.
  
  

Responsibilities

Core Responsibilities

• Rhythm of Business Leadership: Own the development, maintenance, and ongoing improvement of monthly and weekly business review materials, ensuring they reflect the current state of the complete Microsoft Storefronts business across player engagement and monetization as well as various portfolio segments. Deliver accurate, ongoing player-focused financial forecasts for various segments of the store portfolio while also ensuring broad transparency via weekly financial guidance and commentary.
• Experimentation Guidance: Partner with various teams on the store A/B testing program to refine business strategies and improve the customer experience. Collaborate with stakeholders to foster new test ideas and ensure the efficient execution of strategic store testing roadmaps for key publishers.
• Discounting and Pricing Optimization: Develop and implement storewide discount programs and unique offers to maximize value for customers and partners. Understand store pricing tools, analyze data to mitigate price arbitrage and fraud risks, while evolving Game Pass promotional strategies to increase subscription value and transaction revenue.
• Store Customer Insights: Lead customer-focused research initiatives to deepen understanding of store shopping behaviors and translate insights into actionable business strategies for both internal and external partners.
• Engineering Prioritization: Partner with CSO Planning and Xbox Engineering teams to prioritize new store features that improve the customer shopping experience and increase publisher satisfaction.
  
  

Qualifications

Required/Minimum Qualifications

• 7+ years' experience in retail, ecommerce, data science, research, marketing or business-related roles
• OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 6+ years experience in retail, ecommerce, data science, research, marketing or business-related roles
• OR Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 5+ years experience in retail, ecommerce, data science, research, marketing or business-related roles
• 1+ year(s) people management experience
• Experience leading a high-functioning team, collaborating in ambiguous situations, and influencing across multiple complex organizations
• Experience identifying critical business elements to effectively communicate business insights & financial analysis for growth strategy recommendation
  

Preferred Qualifications

• 9+ years' experience in retail, ecommerce, data science, research, marketing or business-related roles
• OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology or related field AND 8+ years experience in retail, ecommerce, data science, research, marketing or business-related roles
• OR Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, or related field AND 7+ years experience in retail, ecommerce, data science, research, marketing or business-related roles
• 7+ years' experience in go to market (GTM), marketing strategy, business planning, or similar roles
• 7+ years' experience in integrated, digital or product marketing management
• 3+ years' people management experience
• 4+ years' project/vendor management experience
• Experience solving complex problems and working through roadblocks
• Experience leading and collaborating on projects, with a results-oriented mindset and ability to deliver on a diverse range of tasks
• Effective interpersonal and communication skills, written and verbal, with the ability to flex communication styles based on audience
• Demonstrated attention to detail and commitment to fit and finish
• Ability to generate positive energy for high-performing team culture, delivering fast with quality and a growth mindset
• Broad understanding of the gaming industry preferred but not required
• Experience leading and influencing business partners through executive maturity and balanced self-awareness
  

eCommerce M5 - The typical base pay range for this role across the U.S. is USD $129,200 - $248,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $268,900 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 18, 2024

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.