Overview: Quality Assurance Representatives are experienced professionals in legal transcription quality management, contributing to the oversight of the quality management program. Their qualified efforts reviewing legal transcripts and providing assessment feedback ensure that independent contractor work meets quality standards.
What you'll do:
- Work collaboratively with colleagues, exhibiting company values.
- Ensure that all communications are handled in a professional, timely, and courteous manner.
- Communicate necessary information punctually, accurately, effectively, and report incidents to management.
- Welcome change and continuously work to enhance job knowledge while bringing value to role.
- Take ownership of your work; follow through until final resolution.
- Provide transcriptionist support post-scheduling through job completion.
- Conduct quality assessments of transcriptionists' work product.
- Prepare and deliver feedback for transcriptionist and reporter review.
- Act as level two knowledge resource for transcriptionists regarding and quality standards and requirements.
- Follow established processes and service-level agreements.
- Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels.
- Work within established production levels for various tasks.
- Track and report information as requested.
- Provide special task transcription support as assigned and in accordance with business needs.
Who you are:
- 2+ years transcription experience
- 2+ years’ experience in legal field
- 1+ year transcription QA experience
- Experience providing written and in-person feedback
- Ability to proofread and edit documents effectively and efficiently.
- Able to manage legal transcript content according to standards.
- Able to manage simultaneous use of software applications.
- Able to provide feedback in an effective and constructive manner.
- Proficient in professional use of MS Office applications.
- Advanced typing speed of 60+ WPM.
- Superior written communication skills.
- Advanced English language skills including grammar, punctuation and spelling.
- Support-service oriented with strong interpersonal skills.
- Dedicated professionalism with the ability to respond promptly and accurately.
- Ability to retain details and process work accordingly.
- Able to work independently in strict alignment with a team.
- Excellent hearing and ability to easily discern details and speakers within audio recordings.
Benefits:
- Competitive compensation and total rewards package
- Comprehensive medical, dental and vision insurance
- Remote work structure
- Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
- Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
- Matched 401(k) to help you save for your future
- Pet insurance to help your pet(s) live a long and happy life
- Flexible Spending Accounts (healthcare, dependent care, transit & parking)
- Company-paid life insurance as well as short-term and long-term disability insurance
- Learning and development opportunities to advance both personally and professionally
- Veritext Summer Camp – a fun-filled culture building and learning experience
- Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!
The compensation range noted above represents the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.
