Remote Contact Center Digital Assistant Coach

The 700 Club Prayer Center

The Christian Broadcasting Network (CBN) is looking for a Remote Contact Center Digital Assistant Coach to support our coaching team in serving our Prayer Center digital agents.

This work-from-home position includes assisting with coaching, motivating, celebrating, and developing agents to accomplish the mission of the CBN Prayer Center. It also includes providing live interaction support to contact center digital queues. CBN offers excellent benefits including a 75% tuition discount from Regent University!

Work Schedule:

Monday – Friday 12:00 p.m. – 9:00 p.m. EST

Remote Requirements:

• Reliable high speed internet access with minimum speed of 50Mbps (no satellite dish, wireless internet service, or DSL)
• Must have router available to hardwire into computer equipment provided by CBN.
• Must maintain distraction-free home office conducive to confidentiality

The successful candidate will have the following qualifications:

• Excellent ability to effectively interact with callers and consistently perform contact center processes
• Strong computer skills including use of multiple operating systems, Office365, Hootsuite, Meta Business Manager, and CRM applications, with ability to identify trends in digital channels and to learn new software/platforms
• Ability to help coach, motivate, reward, train, and develop staff
• Past Social Media marketing or campaign experience preferred  
• Strong working knowledge of a contact center environment preferred 
• Fluent in English and Spanish preferred, with ability to communicate professionally, both verbally and in writing
• Strong ability to analyze and interpret performance data
• Strong knowledge of biblical principles with ability to spiritually lead a team 
• Ability to work occasional weekends and holidays as needed 
• Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols 
• Good manual dexterity with ability to sit for extended periods of time at a computer workstation 

CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions.  If you meet the listed qualifications and are in agreement with CBN’s mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com for application and benefit information.

We are unable to give full consideration to resumes without applications.