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Customer Care Specialist (German)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Croatia

Offer summary

Qualifications:

Fluent in German (C1) and English (B2), Experience in customer and technical support, Residing in Croatia, Ability to pass a background check, Strong knowledge of software applications.

Key responsabilities:

Provide customer assistance via voice, chat, email
Ensure exceptional customer experience
Document interactions in a CRM system
Collaborate with internal teams and provide feedback
Support department initiatives

David Kennedy Recruitment Ltd. Human Resources, Staffing & Recruiting Startup https://www.davidkennedyrecruitment.com/

11 - 50 Employees

See more David Kennedy Recruitment Ltd. offers

Job description

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of rental booking search engine platform.

Position: Customer Care Specialist with German

Location: Remote/work from home in Croatia

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

Conduct technical-based customer assistance through voice, chat, and email in a timely manner
Provide an exceptional customer experience
Document each interaction in a dedicated CRM system
Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department.

REQUIREMENTS:

Ability to effectively and correctly communicate verbally and in written format in German (C1 leveland higher) and English (B2 and higher)
Residing in Croatia and being able to take on a job legally without the company's support
Experience in Customer Support, and technical support, especially with a help desk or other IT functions
Ability to go through a background check
Strong abilities to work independently and as a remote team player
Problem-solving and critical thinking skills
Adaptable and flexible, demonstrating abilities to work with process and information changes
Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office).

OFFER:

Excellent remuneration package based on experience, skills and performance
Indefinite contract
Working schedule: shift rotation Monday-Thursday 08 AM - 10 PM, Friday 08 AM - 08 PM, Saturday 12 PM - 08 PM, Sunday 12 PM - 09 PM. 40 hours a week
A dynamic and creative team with a positive and friendly atmosphere
Good work environment - the employer can show off great reviews from their employees
Guidance and tools to reach your full potential.