Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Service Manager North Eastern Europe (NEE) for Leica Biosystems is responsible to develop, execute and achieve commercial service programs, with a high focus on Customer and Partners, that will drive the growth of Leica Biosystems business in the Region.
This position is part of the Leica Biosystems commercial team that operates within Benelux, Nordics and Eastern Europe markets.
You will be a part of the Northern Eastern Europe SU team and report to the Commercial Director, responsible to provide direction, leadership, coaching for both the field service team and technical assistance team members.
If you thrive in a multifunctional, leadership, fast paced role and want to work to build a world-class Service organization—read on.
In this role, you will have the opportunity to be hands-on, using a very broad skill set which demonstrates commercial acumen, ability to identify areas of improvement, effective communication of proposed solutions, collaborate and coordinate with all commercial stakeholders (i.e. internal and external), own the KPI’s that translate the strategy execution.
The essential requirements of the job include:
- Define the regional field and commercial service strategy in conjunction with the NEE Commercial Director and in partnership of the regional sales organization, across all product groups and sub-regions
- Manage customer and partners relationships and drive customer satisfaction, by providing service support according to customer needs and as per the level agreements established
- Strong leadership and talent development skills as a people’s manager
- Drive results with commercial programs, efficient service structure and processes, while developing, monitoring and implement corrective actions on the set of Service related KPI’s
- Support the tender preparation, contract negotiation with external stakeholders and active management of the key accounts in the area of service
- Achieve Service productivity and financial targets defined on an annual, quarterly and monthly basis
- Actively contribute to service improvements projects in the NEE and EMEA regions, fostering a DBS culture and continuous improvement
It would be a plus if you also possess previous experience in:
- Solid experience working in similar management roles
- Anatomical Pathology, Healthcare and/or IVDR business frame
- Proven track record of service improvement initiatives to achieve commercial excellence
At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement. Explore the flexibility and challenge that working for Leica Biosystems can provide.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
