What You'll Do
We are looking for a candidate with 3-5 years of experience in Collection - Order to cash domain in Finance. Supports the Manager in carrying out the responsibilities of the Finance & Accounting Collections Department. Additionally, you will also contribute and improve operational and collection efficiency in your respective domain, collaborate with internal stakeholders to implement value add ideas into practice. This team is expanding, and we are looking for a Collections Specialist - to be part of our inhouse collection team.
- Monitor customer accounts to identify outstanding debts.
- Investigate historical data for each customer account for the past due invoices.
- Recovers B2B overdue payments from partners via calls and emails.
- Update customer account status records.
- Prepare and present reports on collection activities and progress.
- Interact with customers to resolve outstanding payment issues through emails.
- Handle customer queries and resolve billing and customer credit issues.
- Identify and execute the necessary invoice adjustments.
- Send account statements to customers with payment instructions.
- Taking initiative and capable devising innovative solutions to enhance collection rates.
- Negotiating repayment plans and encouraging partners to find alternative payment solution.
- Contribute with effective ideas to automate manual processes and work with key stakeholders on implementing identified solutions.
- Setup call with onshore teams for process update, resolving customer queries and other issues.
- Assist operational activities within the team, including but not limited to preparation of reports, data submissions etc.
What You'll Need to be Successful
- A degree in accounting, or a degree in business administration in finance.
- Must be a perfectionist by nature, with no tolerance for financial sloppiness.
- Must be highly skilled in dealing with financial and numeric data.
- An ability to prioritize and manage daily work activity.
- An ability to work independently.
- Must have very good verbal and non-verbal communication skills.
- Must have expertise in MS Office with excellent knowledge in Advance Excel.
- 3-5 Years of Experience in Collections, Order to Cash Process (End to End Process).
- Having experience to work with International/US customers would be preferrable.
- Exposure to tools like Salesforce, NetSuite, and similar ERP systems would be preferred.
- Open to work in shift- 1.00pm to 10.00 pm (US/UK Shift)- Subject to change as per the process need.
About The Team
We do sales differently. Driven by our orange spirit, we lead with energy and humility. We’ve got each other’s backs. And, we celebrate every win - no matter the size. Every day presents a new opportunity to improve, and learn from those around you. Guided by our success traits, we’re putting the action in transaction, and expanding Avalara’s customer base across the globe.
How We'll Take Care of You
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Flexible hybrid working
We support hybrid work and flexible schedules for our employees.
Learn more about our benefits by region here: https://careers.avalara.com/
About Avalara
We’re Avalara. We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.
Last year, we became a billion-dollar business
, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.
We’ve been different from day one. Join us, and your career will be too.
EEO Statement
We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
