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Czech Speaking Customer Support in the Software Industry in Greece

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Greece

Offer summary

Qualifications:

Fluency in Czech (spoken and written), Proficient in English (written and spoken), Prior experience in customer support preferred, Strong problem-solving skills, Ability to work in a fast-paced environment.

Key responsabilities:

Provide exceptional customer support via phone, email, and live chat
Address and resolve software-related inquiries promptly
Maintain understanding of software solutions for accurate guidance
Document customer interactions for service improvement
Collaborate with team to enhance customer experience and engage in training

Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/

2 - 10 Employees

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Job description

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for a Czech Speaking Customer Support Representative in the thriving software industry, located in beautiful Greece! This role allows you to work with innovative software solutions while providing top-notch support to Czech-speaking clients.

As a Customer Support Representative, you will assist customers with their inquiries, resolve issues, and ensure they receive the highest level of service while using our software products. If you are passionate about technology and have a commitment to customer satisfaction, we would love to hear from you!

Responsibilities

Provide exceptional customer support to Czech-speaking clients through phone, email, and live chat.
Address and resolve inquiries related to software products and services promptly.
Maintain a deep understanding of our software solutions to deliver accurate help and guidance.
Document and analyze customer interactions to identify opportunities for service improvement.
Collaborate with team members to enhance the overall customer experience.
Engage in continuous training to stay updated on product features and best practices.

Requirements

Fluency in Czech (both spoken and written) with excellent communication skills.
Proficient in English, both written and spoken.
Prior experience in customer support, particularly in the software industry, is preferred.
Strong problem-solving skills focused on customer satisfaction.
A friendly and professional demeanor that fosters positive client interactions.
Ability to thrive in a fast-paced, dynamic environment.
Willingness to work in Greece and embrace the local culture.

Benefits