Remote Brand Ambassador / Sales Representative

This is a remote position.

An upmarket skincare brand is looking for a qualified and polished Brand Ambassador to join their team. In this role you will play a crucial part in growing the luxury skincare brand's collective membership and ensuring the success of the brand. You will be responsible for managing relationships with stakeholders, training and supporting collective members, and driving sales and growth. You will be required to cover greater Johannesburg and Pretoria professional skincare salons and spas.

Responsibilities:

• Grow the Collective Membership:
  • Research and identify potential salons and spas.
    
  • Conduct outreach and onboard new members.
    
  • Develop strong relationships with collective members.
    
• Leadership and Vision:
  • Live the company values.
    
  • Drive positive change and transformation.
    
  • Exhibit strong leadership skills.
    
  • Ensure a positive and supportive environment for collective members.
    
  • Provide leadership to external service providers and stakeholders.
    
• Product Training:
  • Assist in developing training manuals and methodology.
    
  • Conduct comprehensive product training for collective members and therapists.
    
  • Ensure product knowledge transfer and treatment protocol competency.
    
  • Utilise technology to enhance the training experience.
    
• Quality Control:
  • Evaluate and ensure third-party therapists adhere to treatment protocols.
    
• Compliance:
  • Ensure compliance with collective membership terms and conditions.
    
  • Ensure salons meet quality standards for membership.
    
• Stakeholder Engagement:
  • Onboard new members and ensure understanding of the business model and terms and conditions.
    
  • Identify areas for improvement in the onboarding process.
    
  • Build strong relationships with collective members.
    
  • Encourage member participation in webinars and conferences.
    
  • Analyse survey results and provide recommendations for improvement.
    
• Social Media and Marketing:
  • Maintain a strong social media presence.
    
  • Create online content.
    
  • Utilise scheduling tools for social media.
    
  • Generate brand awareness through various channels.
    
  • Demonstrate in-depth knowledge of the brand, products, business model, and membership value proposition.
    
• Public Relations:
  • Promote the luxury skincare brand and the collective membership at industry events.
    
  • Attend events to demonstrate products and promote the brand.
    
• Budget Management:
  • Compile and submit an annual budget for expenses related to training, travel, marketing, and stakeholder engagement.
    
  • Participate in budget development.
    
• Innovation and Continuous Improvement:
  • Suggest and implement process improvements and productivity optimisations.
    
  • Improve customer experience
    
• Reporting:
  • Compile weekly, monthly, and quarterly reports on membership forecasts, revenue, performance, and stakeholder feedback.
    
  • Provide constructive feedback and suggestions for improvement.
    

Requirements

• Diploma in Dermatology / Cosmetology
  
• Proven experience in product house sales to salons
  
• Experience in the beauty or wellness industry
  
• Knowledge and experience with luxury skincare or beauty brands
• Strong leadership and interpersonal skills
  
• Excellent communication and organisational abilities
  
• Knowledge of social media and digital marketing
  
• Own car and driver's license is required due to the nature of role
  

Benefits