Junior Product Owner - CX Automation

Job Title: Junior Product Owner (CX Automation & Project Management)

Location: Fully Remote (Preferably in the UTC+1 to UTC+3 time zone)
Employment Type: Full-Time

About Us:
We are an international team dedicated to optimizing a customer support tool by developing a cutting-edge CX automation platform provided by ZingTree. Our goal is to provide a Self-Service support experience for customers, allowing them to resolve equipment issues independently without needing to contact Customer Service each time. By leveraging automation and data-driven improvements, we aim to enhance both customer satisfaction and operational efficiency. We are looking for a driven and eager-to-learn Junior Product Owner to help us maintain and enhance this platform.

Key Responsibilities:

• CX Automation Platform Maintenance: Support the day-to-day operations of the ZingTree platform, solving technical issues, and ensuring the platform runs smoothly.
• Feature Enhancement: Collaborate with stakeholders to add new features and improvements to the ZingTree platform.
• Data Integration: Work closely with the Analytics team to enhance data gathering between the ZingTree platform and Google Analytics 4 (GA4).
• Testing Support: Collaborate with the Testers team to support test creation, focusing on improving the user experience (UX) of the platform.
• Website Monitoring: Regularly check websites to ensure domain functionality and correct display of the ZingTree tool across different geographical locations.
• Process Improvement: Identify opportunities to streamline processes and optimize the efficiency of the platform.
• Problem Solving: Tackle platform issues with a proactive, solution-oriented mindset.
• Team Collaboration: Act as a strong team player, collaborating with cross-functional teams, including analytics, testers, and developers, to achieve shared goals.
• Occasional Presentations & Diagrams: Prepare process diagrams or present data as required.

Requirements

Requirements:

• Willingness to Learn: Strong desire to learn and master new tools and technologies quickly.
• Attention to Detail: Sharp focus on detail to ensure accuracy and quality in work.
• Problem-Solving Attitude: Ability to approach challenges with creativity and a solution-oriented mindset.
• Time Management: Highly organized and efficient with time, able to manage multiple tasks and prioritize effectively.
• Team Player: Ability to work well within a team and share responsibilities effectively.
• English Proficiency: Strong communication skills in English, both written and verbal, as this is an international team.

Nice-to-Have:

• Experience with CX Automation Platforms: Previous experience working with or supporting customer experience automation platforms like ZingTree.
• Jira Experience: Knowledge or certification in Jira is a strong plus.

Benefits

What We Offer:

• Fully remote position, flexible working hours.
• A collaborative and supportive work environment.
• Opportunities for learning and professional growth.
• Exposure to international teams and projects.

If you're passionate about learning new tools, enjoy solving complex problems, and want to grow within the exciting field of customer experience automation, we'd love to hear from you! Apply today and join a dynamic team where your contributions will make a real impact.