A little bit about us:
ServiceTrade, a leading SaaS based solution, is seeking an extraordinary individual to become a top player within our dynamic organization. As a Professional Services Consultant in the fire protection & life safety and mechanical industries, you will be at the forefront of revolutionizing an industry often overlooked when it comes to technology. You’ll work alongside our forward-thinking Leadership Team to spearhead impactful, transformative solutions, specifically around how our software integrates with 3rd party accounting systems
What sets us apart? Our product is a true GAME-CHANGER that provides our customers a massive ROI and keeps them on the leading edge of the industry.
A little bit about you:
This is not your average Professional Services Consulting role; it's a playing field for strategic thinkers, experienced & creative solution finders, skilled stakeholder managers, and innovative planners of the business world. You will be conducting high-stakes integrations services, navigating intricate and complex solutions, and leaving an intangible mark on the landscape of our industry.
The work involves high stakes opportunities where your contributions could meaningfully shape the market. Strong subject matter expertise and leadership skills will be needed to achieve goals in this challenging intersection of financial systems and our software. You don’t mind diving into details, you have a strong hustle, and can take the reins when and where needed.
Job Description
As a Professional Services Consultant, you will be responsible for mapping client workflows in their current state and documenting ideal future state leveraging ServiceTrade and their accounting system. Ideally, you have an accounting and construction technology background, and are able to solve integration questions in a creative, resourceful manner. We are looking for a candidate who has project management experience, customer service experience, excellent communications skills, is team-oriented and self-motivated.
Key Responsibilities and Activities
- Engage with clients and consult on integration requirements pre and post sale
- Document detailed scope of integrations between accounting systems and ServiceTrade
- Work directly with clients through discovery, design, implementation, and training to configure ServiceTrade and their accounting system to meet their business needs
- Consult on workflows and configurations that align with industry best practices
- Collaborate with partners to deliver solutions
- Support customers on issues related to their integration and work on a resolution
- Collaborate with Project Managers, and other internal teams, to ensure successful client projects
Knowledge and Skills
- At least 8 years of experience in an accounting function (ideally in SaaS environment)
- Experience implementing accounting systems such as: Sage CRE, Sage 100, Sage 300, Foundation Software, Computerease, Viewpoint, or similar software
- Track record of consulting engagements on workflows and configurations that create value for clients
- Technical experience designing integrations with accounting software
- Quality-focused with an understanding of customer service, problem solving, documentation, analyzing information, and the ability to listen
- Demonstrates ability to take on challenging customers and projects with ease
- Can think analytically and collaborate with teams and clients
- 25% travel is to be expected
A few things you'll want to know:
What does ServiceTrade do?
Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce.
Ok, so why should I care about that?
Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.
What kind of working environment do you have?
We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page.
What kind of benefits do you offer?
- Medical with Blue Cross Blue Shield NC (2 options)
- Dental and Vision with Unum
- Company-paid Life insurance, STD and LTD
- Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness and Accident
- 401(k) with up to 3% employer match and NO vesting period
- Flexible PTO policy
- 10 company holidays
- Parental Leave
- Quarterly Volunteer Program
Want to know more?
Go ahead and apply! Let’s get to know each other.
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EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.(AL,AZ,CA,CO,CT,DE,FL,GA,IL,IN,MD,MA,MI,MO,NJ,NY,NC,OH,OR,PA,SC,TN,TX,UT,VA,WA)
Please Be Aware of Recruiting Scams
To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.
