Offer summary
Qualifications:
Completed IT-oriented training or comparable qualification, Professional experience in IT environment, Familiarity with Jira is advantageous, Strong service orientation and teamwork skills, Fluent in German (C1) and English (B2).Key responsabilities:
- Plan, coordinate, and manage onboarding process for new clients
- Document and manage the entire transition process
- Act as primary contact for designated customer service offerings
- Gather customer requirements and collaborate with teams
- Conduct regular service reviews and manage escalations
