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Downtime Technical Coordinator

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Expert & Leadership (>10 years)
Work from: 
Ukraine

Offer summary

Qualifications:

Understanding of project delivery processes, Advanced written and verbal communication skills, SQL and API basics knowledge, Familiarity with Python or similar languages, Experience with Jira/Confluence is a plus.

Key responsabilities:

  • Coordinate downtimes and communication among parties
  • Monitor preparation steps for downtime execution
  • Facilitate communication for clients and stakeholders
  • Maintain documentation and report on downtime data
  • Support the downtimes process in collaboration with teams
Pragmatic Play logo
Pragmatic Play Computer Software / SaaS Large https://www.pragmaticplay.com/
1001 - 5000 Employees
About Pragmatic Play
Your favourite games, every time. Pragmatic Play is a leading supplier of content to the most successful global brands in the iGaming industry. We work closely with software development and services company ARRISE to power up new possibilities of play through a single API, offering a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies. Driven by a persistence to craft immersive entertainment experiences, we consistently deliver games that players love time and time again.
See more Pragmatic Play offers

Job description

Description
Position at ARRISE

About us:
ARRISE is a leading supplier of player-favourite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices worldwide, including Malta, Romania, India, Canada, and Bulgaria, we are a global team of over 5,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.
 
This role is with the ARRISE group.
 
RNG Support Downtime Technical Coordinator is primarily responsible for coordination of downtimes within all involved parties through aiding in downtime-related communication and utilising and creating tools to automate parts of downtime coordination flows. Downtime Technical Coordinator reports to Head of RNG Support or RNG Support Operations Manager.
 
Primary Responsibilities:
  • Monitor relevant information sources to ensure that all steps of downtime preparation are done on time and according to the expectations set;
  • Communicate all key maintenance plans, commitments, and changes including schedule, and scope changes to the stakeholders and involved parties;
  • Facilitate downtime communication for external and internal clients;
  • Perform pre-checks of the changes required for execution by clients for successful downtime completion;
  • Collaborate with AMs and Support teams to arrange and support downtimes process on all phases;
  • Maintain accurate records and documentation related to maintenance coordination;
  • Generating various reports on maintenance/downtime data according to company needs;
RNG Support Downtime Coordinator also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Managers, Head of Support, or the Employer.
 
Proficiency requirements:
  • Understanding of project delivery & acceptance processes within a fast-paced business environment;
  • Advanced written and verbal communication skills. Upper-Intermediate+ English level;
  • SQL basics;
  • API basics;
  • Knowledge of Python or other languages will be a plus;
  • Ability to multitask;
  • Able and eager to take ownership;
  • Agile mindset;
  • Great attention to details;
  • Desire to develop soft and technical skills;
  • Experience with Jira/Confluence will be a plus.
Company offers:
  • Long-term employment.
  • Comfortable working conditions.
  • Paid vacation and sick leaves.
  • English lessons, gym.
  • Competitive salary level.

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Industry :
Computer Software / SaaS
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

JIRAReport GeneratorsProperty OwnershipProject ImplementationSQL (Programming Language)Python (Programming Language)Atlassian ConfluenceAgile MethodologyInternal DocumentationAPI Design

Other Skills

  • Multitasking
  • Detail Oriented
  • Verbal Communication Skills
Are you interested?

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