Customer Care Specialist (German)

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialist to work remotely in Serbia. The successful candidates would review incoming invoices and payment reminders from the client's partners, correspond with partners, and engage in internal communication with colleagues and superiors in the internal client team. Currently, communication with partners is conducted via email.

Position: Customer Care Specialist (German)

Location: Remote/work from home in Serbia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Checking invoices against purchase orders, contracts, and delivery receipts to ensure correct quantities, pricing, and terms.
• Accurately entering invoice details into the financial or ERP system.
• Investigating and resolving any discrepancies or issues with invoices, such as incorrect amounts or missing information.
• Ensuring that all invoices comply with company policies and relevant legal or tax regulations.
• Maintaining accurate records of all invoices processed and ensuring documentation is properly filed.
• Liaising with vendors, suppliers, and internal departments to resolve invoice-related queries or disputes.

REQUIREMENTS:

• Native or fluent in German, both verbal and written 
• Residing in Serbia and being able to take on a job legally without the company's support
• A high school diploma or equivalent; an associate's or bachelor's degree in accounting, finance, or a related field is a plus.
• Prior experience in invoicing, accounting, or bookkeeping roles; familiarity with accounts payable processes.
• Strong attention to detail and accuracy in verifying invoices and identifying discrepancies.
• Excellent organizational skills to manage a high volume of invoices and ensure timely processing.
• Good written and verbal communication skills for interacting with vendors and internal teams.
• Ability to analyze and resolve invoice discrepancies effectively.
• Strong problem-solving abilities to manage any issues that arise during invoice processing.
• Knowledge of tax regulations, accounting principles, and company policies related to invoicing.
• Working schedule: shift rotation, Monday to Sunday. 

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• Fully remote work from Serbia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential