Client Business Implementation Analyst

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Getting To Know the Opportunity:

This role is a part of our Voya Investment Management (Voya IM) Entry Level Analyst Program. This program, which will begin in July 2025, is designed to develop the careers of entry level employees and provide you with the unique opportunity to begin your career in your respective fields while gaining hands-on experience and formal development and training. Please Note: This position has been designated as a hybrid-office/home role. Details of your in-office schedule will be finalized with your manager.

As part of the Client Operations Team, the Business Implementation team (“BIT”) leads the onboarding of new clients and funds for institutional clients of Voya Investment Management, across all asset classes (public and private) investment products, including equity, fixed income, leveraged credit and multi-asset for all external U.S. and non-U.S. asset management clients (Public and Corporate Retirement, Insurance Company). The BIT partners across the business and leads onboarding activities performed by all internal departments. Client Onboarding Managers and Analysts also liaise with clients to vet and negotiate bespoke contracts and investment guidelines as well as establish operational protocols for new client portfolios and funds. The Client Onboarding Analyst will be an integral team member reporting to the Senior Onboarding Managers to ensure all clients are onboarded successfully and in compliance with a rigorous process and system.  A key element of this role includes project management and distribution of data, monitoring and reporting status and open items, coordinating and leading internal cross-departmental meetings to discuss, track and report on activities and documenting new protocols and exceptions. The Client Onboarding Analyst will also be the business administrator for the firm’s onboarding technology tool.

Profile Description:

• Following dedicated processes and workflows, serve as project manager and liaison to implement new client portfolios and funds.

• Administer technical onboarding system for each new client mandate to create workflows, generate tasks and obtain feedback and approval from internal cross-functional departments.

• Ensure continuous collaboration and full integration with Client Service and Operational teams via frequent teleconference, project management updates and management reporting.

• Communicate with client to understand requirements partnering with internal teams to ensure action items are communicated and delivered.

• Collect and distribute all “Know-your-Client,” beneficial owner, AML and suitability client documents and work with Voya Compliance teams to provide appropriate documents for regulatory compliance. 

• Document and communicate processes and deliverables across firm.  Seek resolution to bespoke client operational matters. 

• Utilize designated systems fully, maintaining all details of client requirements, ensuring accurate records of client and portfolio data in all integrated systems (Shareholder, CRM, Project Management Workflow).

• Apply investment industry knowledge and experience in Institutional client onboarding and other Client Service matters to effectively undertake and manage issues, identify enhancements and support  improvements to internal processes, communications, and service delivery.

• Lead projects and participate in multi-functional project teams to support new business initiatives. 

Preferred Knowledge & Experience:

• Applicants must be graduating with an undergraduate degree in December 2024/Spring 2025.

• Strong academic standing

• Preferred (but not required) knowledge of investment management business/asset management industry; client onboarding experience in this specific industry as well as all regulatory aspects.

• Service oriented, client-focused, consultative philosophy.

• Proactive ownership and leadership approach.

• Exceptional project management skills: able clearly articulate project objectives and independently lead projects and effectively address issues to ensure timely and accurate resolution.

• Very strong technical skills; ability to optimize technology tools, both custom built and vendor (MS, Planner/Project Management, Salesforce, etc.). 

• Effectively manage competing priorities and handle multiple projects/tasks concurrently.

• Strong attention to detail.

• Interest in project management, client service, consulting, and/or operational or legal experience within the Investment Management / Financial Services industry.

• Institutional client onboarding experience within asset management / financial service firms is preferred.

• Knowledge of operational and investment product aspects of fixed income and equity securities, public and private markets, asset management business is preferred.

• Bachelor’s degree in Finance, Economics, Business or related field highly desired.

• Position will be hybrid work from home in the vicinity of Voya office in Atlanta, GA, New York, NY, Scottsdale, AZ or Windsor, CT – remote work is also available.

#LI-MN1

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.