Location Requirements: This role is remote and is based in the Eastern Time Zone.
Your role on the team:
The HCM Strategic Consultant is a member of our Client Services organization with deep knowledge in both financials and procurement. This position will support customers as a subject-matter expert (SME) in the successful use and application of Frontline solutions, primarily HRMS, Recruiting and Hiring and Frontline Central. As part of this support, this individual will establish and grow relationships, assist users with product use, connect customers to the product’s outputs and value based on their needs. This consultant will support the overall education of the market through participating in webinars, industry conferences, and similar events. This position will also partner closely with sales, marketing, product, and other internal teams to support the success of the Frontline’s strategy and objectives. Our goal is complete customer satisfaction through all stages of the implementation process, to establish and maintain strong relationships.
You can expect to:
- Articulate technology and product positioning to both business and technical users and who understand student information systems.
- Be conscious of the customers’ business objectives and align a solution (existing or new) to meet business, technical and customer timelines.
- Grasp the various technical challenges of assigned accounts and can provide direction and solutions using both domain and technical expertise.
- Provide value-adding consulting service to customers to support their success with Frontline solutions. The consulting service model includes both in person and remote engagements, with some being 1 to 1 with customers and some being 1 to many (webinar, workshops, etc.)
- Assist with discovery and design of the solution to ensure business problems are being solved to meet the client’s outcomes.
- Focus on the value to the client and the story of the business problem we solve.
- Assist with the change management components of onboarding a new solution.
- Support the onboarding of new customers including optimizing use of the full solutions based on configuration set up within implementation, building out reports and dashboards, and training users.
- Contribute to the attainment of successful clients through delivering the consulting services that support excellent customer experiences and ultimately customer advocacy.
- Share the “customer voice” internally with stakeholders including other customers, sales, marketing, product, and software development teams.
What you bring to the role:
- Proficiency preparing clear and concise project presentations, business cases, project strategies, and data analysis with conclusions and recommendations.
- Ability to research public information on accounts, combined with discovery details and collaborate across teams to identify client outcomes.
- Strong organizational skills with demonstrated ability to strategically provide guidance for cross-functional teams with internal opportunity preparation and client calls, follow-up with internal staff and management.
- Ability to prioritize, multi-task, and perform effectively in ambiguous, autonomous situations.
- Dedication to high quality customer service delivery.
- Analytical, able to eliminate client obstacles through creative and adaptive solutions.
- Superior interpersonal and communication skills as well as solid writing skills.
- Demonstrated success in project management.
- Ability to effectively record customer interaction, both face-to-face and through remote service and support.
- Master’s degree preferred but not required.
- Experience with ERP or Position Management software preferred.
- Experience or knowledge in the K-12 educational market preferred.
This role requires (must-haves):
- Bachelor’s Degree required, Education, Finance, Accounting, Marketing, Mathematics, Statistics, Computer Science, GIS, or other related field or equivalent work experience.
- Minimum 5+ years’ experience in technology implementation, account management, or client support roles or K12 Human Resource Experience
- Previous experience successfully managing large, complex multiple clients simultaneously with minimal supervision.
- Solution mindset, communication and organizational skills are top strengths.
- Strong written and verbal communication skills.
- Operates with client satisfaction in mind.
- Energy, enthusiasm and results oriented.
- Ability to travel occasionally with limited notice, approx. 20% of the time.
Who we are:
Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.
We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.
Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The perks of being a Frontliner:
Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, and unlimited PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.
