Job Requisition ID #
Position Overview
We are a fun, driven and successful team. As a Customer Success Specialist, you will report to the Renewals Manager. The focus of this role is to renew and expand renewals for small and medium-sized businesses by using customer insights and working with teams to guide product adoption. We do this by helping our customers utilize their Autodesk Construction software and derive the maximum benefit from their Autodesk investment. As a Customer Success Specialist, you will help increase customer retention and expansion, contributing to the growth of Autodesk.
Responsibilities
Guide customer renewals and expansion by leveraging insights and collaborating with account teams to maximize value from Autodesk Solutions
Identify and capitalize on opportunities for up-selling and cross-selling new products
Understand customer usage through insightful data analysis and customer interactions to influence renewal decisions
Document all customer activities and opportunities in Salesforce for accurate tracking
Deliver accurate weekly forecasts to ensure alignment with plans and targets
Develop and implement overachievement plans to meet or exceed targets
Showcase the value of Autodesk products and services to address customer challenges
Report on renewal and expansion rates, along with key customer metric
Demonstrate a commitment to exceptional customer service through quality interactions and follow-ups
Minimum Qualifications
Minimum of two years of experience in sales or renewals
Bachelor’s Degree in Business, Marketing, or a related field
Demonstrated ability to collaborate effectively in a consultative work style and excel in customer-facing interactions
Proven experience in articulating product value and features to customers
Experience using tools such Gong, Outreach, Looker and Salesforce
Strong discovery skills with a track record of identifying and closing expansion opportunities
Effective problem-solving skills with the ability to navigate complex situations
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
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