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Customer Success - WorkCanvas

Remote:

Hybrid

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Tel Aviv (IL)

Offer summary

Qualifications:

3+ years in B2B SaaS customer success, Experience in account management or consulting, Superb written and verbal communication skills, Strong customer-facing and presentation skills, Positive attitude and high energy.

Key responsabilities:

Build strong client relationships and understand their needs.
Serve as main contact between clients and the team.
Empower customers to align goals with WorkCanvas solutions.
Manage onboarding and adoption for new accounts.
Lead webinars and demos to educate customers.

monday.com Large https://www.monday.com/

1001 - 5000 Employees

See more monday.com offers

Job description

Description

The WorkCanvas Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the WorkCanvas platform, we are able to provide a unique level of consultation and inspiration to our customers.

About The Role

Build strong relationships with our clients to understand their needs and ensure their success with WorkCanvas
Serve as the main point of contact and liaison between clients and the rest of the monday.com team.
Empower customers to connect their goals and challenges with the solution in WorkCanvas (together with monday)
Take ownership of new accounts and manage their onboarding and adoption process.
Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
Stay in touch with clients to ensure that they're realizing the full potential of monday.com
Build, own, and execute client success and engagement plans
Navigate client organizations to uncover additional product applications (use cases) & opportunities for partnership
Spearhead internal cross-functional improvement projects
Represent voice of the customer and influence product development roadmap
Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

Requirements

3+ years of B2B SaaS customer facing - customer success, account management, Customer Experience (support) or consulting experience working with accounts of various sizes
Superb written and verbal communication skills
Positive attitude, empathy, and high energy and motivation
Ability to take initiative and adapt
Strong customer-facing and presentation skills with the ability to establish credibility with executives