People Services Advisor

Introduction to Role:
Join our multifaceted and innovative team as a People Services Advisor. In this role, you will be delivering a quality and trusted HR advisory service, resolving low to medium complexity HR queries and issues in respect of various global and local HR policies and processes. This is an exciting opportunity to chip in to AstraZeneca's journey and feel rewarded and appreciated for your dedication.

Accountabilities:
You will apply the Knowledge Base to handle all incoming call center queries that can be resolved during phone calls or require basic investigation to provide resolution. You will also be responsible for updating/processing HR data accurately to ensure a compliant, accurate database in Workday. Additionally, you will enforce to the governance model as defined by the Global People Services organization and ensure service-related activities are of the accurate quality and in accordance with written procedures and current legal requirements/internal standards.

Essential Skills/Experience:
- Minimum two years experience of general HR or payroll
- Experience in a customer service setting and familiarity with working in a technology-focused environment
- Ability to prioritize activities and multi-task in order to meet goals and deadlines
- Work collaboratively, as part of a team
- Able to work independently and take accountability for the quality of personal outputs and success
- Excellent interpersonal skills
- Proficient spoken and written English and local language
- Proven strong interpersonal, service-minded, verbal (phone) and written communication
- Proven track record to maintain confidential information
- Detail orientated
- Establish positive relationships throughout HR and with process partners
- Demonstrated ability to use Microsoft Office products (Word, Excel, Outlook, PowerPoint, SharePoint, etc.)

- Previous experience in working in a service desk function
- Experience in using query ticketing tools / CRM solutions
- HR degree or equivalent
- Payroll experience
- Possesses knowledge of AZ HR systems (Workday and Service Now is a plus)
- Knowledge in country HR legislation, AZ policy, and processes
- Practical experience providing HR advice via e-mail or phone
- Ability to quickly learn and work in a cloud-based solution

When we put unexpected teams in the same room, we spark ambitious thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and ambitious world.

Why AstraZeneca?
Join a talented global team that's powering AstraZeneca to better serve patients, every day. The fuel behind our evolving, rapidly growing enterprise, we're here to help unlock the power of what science can do and ultimately have a big impact on patients' lives. We offer countless opportunities for growth and development, fostering an entrepreneurial spirit that keeps us ahead of the rest. We apply creativity to every task we do, taking smart risks to turn our perspectives into reality. Always at full speed, we thrive in our fast-paced and dynamic environment.

Ready to make an impact? Apply now and join us on this exciting journey!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.