1-60-day Collector, Front End (100% Remote)

We want to make sure you are aware of something really important. Unfortunately, there are some employment scams out there that you need to watch out for. Keep reading to make sure you stay safe and don't fall victim to these sneaky schemes. Here are some things to watch out for:

• All communication during our recruitment and onboarding process will come from Orion HR with emails ending with the domain "@orionfirst.com"
• Make sure to visit our company's official Careers site and fill out an application.
• Orion First will never ask you for money (e.g., visa fees, taxes, travel expenses, etc.) or sensitive personal information (e.g., bank account, social security numbers, passport information, etc.)
• Our recruitment process follows a specific procedure, which involves a series of interviews with the hiring team. The first interview is conducted with the HR team. We rely on Microsoft Teams as our preferred video interviewing platform for all our interviews.

OUR COMPANY

Committed to the growth of our clients, Orion First appreciates the importance of its own team development. Orion’s culture is built around empowering each employee to channel their drive and exercise his or her own judgment, care, and leadership. Our employees are continually leading our industry forward through active roles throughout the industry association's various councils and committees. We work hard to provide motivated and talented individuals an opportunity to achieve their career goals. We cultivate employees that express an earnest desire to learn and grow within the organization, filling new roles as they gain experience. We are always seeking to connect with driven individuals because we know our growth and success is the result of talented, focused, and persistent hard work.

YOUR BENEFITS

In addition to a salary that is competitive for both the industry and the region, Orion First offers the following benefits and perquisites:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Time Off
• Retirement
• WFH Benefit
• And More!

JOB SUMMARY

Minimize accounts rolling into the next delinquent category, bring accounts to current status using superior negotiation skills, good judgment and sound decision-making. This position reports to VP, Portfolio Management. 

KEY RESPONSIBILITIES 

• Collection of delinquent payments and fees 1 – 60 days as assigned to each collectors work list 
• Meet or exceed established call volume and account action requirements 
• Make all appropriate efforts to meet monthly departmental goals 
• Maintain the daily Work To Be Done list to include appropriate coding, detailed and understandable notes, promises to pay and recording required follow-up dates and actions 

• Collect and process payments by phone via ACH or Wire 
• Establish “Promises to Pay” from customers and provide timely follow-up on broken promises 
• Generate conversations with customers that lead to an understanding of their current financial situation and work with each customer to identify an acceptable resolution to cure delinquency 
• Provide support to 61+ day collectors by diligently working accounts that are 1 – 60 days delinquent with the focus of keeping accounts from rolling 61+ 
• Review contract files to develop a full understanding of the transaction and retrieve additional contacts and contact information 

• Utilize the internet and other internal search tools to search for customers/guarantors and customer business information with the goal of developing additional contacts 
• Work with the Credit Department to obtain updated credit profiles and customers as needed 
• Identify accounts in the 1-60-day range that require accelerated collection action and make recommendations to management for placement on the Watch List 
• Provide ETBO quotes as requested (delinquent accounts only unless providing back-up to Customer Service) 
• NSF Management to include reviewing, assessing fees and forwarding to the appropriate Collection Representative 

• Provide back-up and support to other staff as needed 
• Other duties as assigned 

REQUIRED QUALIFICATIONS

• 2 years of collection experience (commercial collections preferred)
• MS Office (Wor, Excel, Outlook) 
• Problem-solving skills
• Must have solid Time Management skills
• Be goal driven

PREFERRED QUALIFICATIONS

• English/Spanish Bilingual
• Experienced using Salesforce
• Skip tracing experience
• Basic understand and ability to read Credit Bureau
• Basic understanding of Bankruptcy
• Leasing and Loan experience a plus

CompensationStarts at $20/hr plus bonus (up to $600/mo)