Editor - Portuguese

THE COMPANY

Career.io is a pioneering career services company dedicated to empowering individuals to navigate their career paths successfully. From resume building to expert career coaching, we provide end-to-end solutions that help 40+ millions people worldwide land their dream jobs and grow professionally. Our mission is to help people to excel in their careers using advanced technology and personalized support, making professional growth accessible to everyone.

We’re committed to helping job seekers write the next chapter of their careers and we want to help write yours, too! 

THE ROLE

As our Portuguese Editor, you’ll provide high-level support to Portuguese writers while implementing ongoing quality control and improvement initiatives focusing on our Portuguese language product.

This is a 100% remote/work-from-home role.

THE KEY RESPONSIBILITIES

• Provide hands-on mentorship for new writers.
• Complete audits of writer orders to assess performance and determine/update writer score.
• Review, score, and respond to projects for newly onboarded writers to generate writer scores and expedite alignment with quality standards.
• Provide detailed, collaborative follow up with writers regarding quality concerns and company/brand expectations.
• Evaluate drafts for refunded/reassigned orders to assess eligibility for payment.
• Track writer quality trends for future follow-up; escalate critical or persistent issues to management.
• Respond to questions regarding standards, collaborate regarding effective strategies, and escalate complex/repeatedly rejected projects to management.
• Recommend document and communication strategies to writers to address unusual client needs.
• Craft and update templates, strategy guides, and communication scripts for writers.
• Serve as a tier-2 resource for escalated client concerns related to documents, communicating in writing and by phone to address quality concerns, gather feedback, explain strategies and best practices, and expedite resolution.
• Assist new writers with determining the appropriate protocol for de-escalating clients (i.e. free services).

THE MUST-HAVES

• Native or equivalent proficiency in international and business  Portuguese; exceptional oral and written communication skills with success in engaging with a diverse range of individuals at multiple internal and external levels. 
• Keen attention to detail and strong editorial, organizational, prioritization, and time-management skill
• Proven ability to develop and maintain positive, collaborative, respect-based relationships with colleagues, clients and contractors.
• Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Bachelor's degree or equivalent in a writing-intensive field (literature, history, anthropology, etc.) is strongly preferred.
• Proficiency with Google Applications, Microsoft Office Suite, and web-based applications.
• Ability to work independently in a remote environment while collaborating closely via video conferencing and chat applications in a team environment.

THE NICE-TO-HAVES

• Experience in or understanding of recruiting or career services.

At Career.io, we believe that diversity in thought and cultural background leads to better teams and stronger companies. We seek talented, qualified employees, regardless of race, color, sex/gender (including pregnancy, gender identity, and gender expression), national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Career.io is proud to be an Equal Employment Opportunity Employer.

Come join our team. Together, we’ll help others tell their career stories and land their dream jobs.