Retail Operations Specialist- Facility Operations + Store Maintenance
About us:
vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha’s Vineyard by brothers, Shep & Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year over year growth and now operates over 120 retail locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters. In addition, vineyard vines is carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US.
vineyard vines was founded on a state of mind that Every day should feel this good.
You don’t need to be on a beach, by the ocean or on vacation to have Every day should feel this good moments. It’s a state of mind that we all experience, and one where everyone is invited. At vineyard vines, we don’t just live an #EDSFTG life away from our desks—we bring it to work with us, too.
In our stores, at our Harbor Drive headquarters or working remotely, our company culture is fun, encouraging and welcoming to all. We work hard and play harder, and we never take ourselves too seriously. And while we have many company goals, our number one priority is making vineyard vines a great place to work for all employees.
Our team is our family, and we’d never have grown to where we are today without them.
We’re committed to building an inclusive team across all channels, departments and stores within our community. We hope you’ll join us and see what the smiling pink whale is all about
Overview:
The Facility Operations and Store Maintenance Specialist will oversee operations of both mainline retail stores and outlets and will be responsible for building, guiding, and supporting, retail operations and field teams to bring "Every Day Should Feel This Good" experience to customers and crew members alike, while growing sales, driving efficiency and profitability.
The Retail Operations Specialist of Facility Operations and Store Maintenance provides project leadership for all aspects of real estate store projects, store openings, closings, consolidations, relocations and special projects for retail and outlet stores while maintaining and elevating the existing fleet of stores through store maintenance / facilities strategies, best practices and processes.
Key Responsibilities:
Facility Operations + Special Projects: New Store Openings, Relocations, Remodels and Closures
- Owns end to end planning, communication and execution of store real estate initiatives including:
- Collaborates closely with Store Design + Construction, Procurement, Transportation, Inventory & Allocation, Visual Merchandising, Retail Operations, and Store Leadership Partners to coordinate each project ensuring alignment and timely execution of deliverables.
- Develops and Updates Retail Operations real estate Timeline and Toolkit(s).
- Project Manages all store real estate activity and coordinates logistics, deliverables, communications and execution per initiative.
- Maintains all processes and procedures as they relate to company programs, identifies opportunities for financial, operational and technical improvements.
- Maximize impact of new and remodel/relocation store projects in terms of sales volume and expense reduction through timely resolution of potential risk factors and accurate communication of changing details.
- Lead and direct field leaders on key operational and procedural activities related to the real estate process, e.g. moving into temp space, etc.
- Owns execution of all field and HQ communication, implementation and monitoring of real estate process
Store Maintenance + Facilities:
- Oversee fleet of stores for all store maintenance and facilities needs including preventive maintenance, break and fix demand, seasonal store improvements and necessary lease requirements
- Develop, update, and drive implementation of store maintenance and facilities processes and best practices to ensure fleet is maintaining store standards and a great place to shop and work for customers and employees
- Create and oversee emergency response for critical store issues and needs while leading and communicating efforts to support store re-openings
- Supports and leads business continuity efforts to support store emergencies and/or urgent response
Accountabilities:
- Communicate and collaborate across multiple functions to deliver best in class execution and on time deliverables in all real estate operational efforts
- Manage and control necessary store maintenance and facilities expenses while maintaining brand standards across the fleet of stores
- Lead efforts to support store emergencies and business continuity practices for the organization
What you Bring:
- Strong Verbal and Written Communication and influencing skills
- Dealing with Ambiguity
- Planning and Organization
- Relationship Building
- Problem Solving and Innovation
- Project Management
- Action Orientation
- Command Skills
- Time Management
Internal Partners:
- Store Construction
- Store Teams
- IT
- Planning and Allocations
- Visual Merchandising
- Field leadership
- HR
- Finance and Accounts Payable
External Partners:
- Service Channel
- Maintenance and Construction Vendors
- Landlords and Mall Management
- City Utilities + Local Municipalities
Every-day will feel this good because:
- We have a fun-spirited entrepreneurial culture filled with truly "good" people
- We have flexible working hours and work from home days to accommodate your personal life
- We offer a generous employee discount so you can rep our lifestyle on-and-off the boat
- We offer a competitive salary package, 401-K, commuter benefits, and paid-family leave, health savings, flex spending accounts, life & disability insurance
- We have an onsite gym as well as health & financial wellness programs to keep you active
- We offer 2 summer Fridays to take off in addition to a competitive vacation policy & holiday calendar
