About Net Health
Belong. Thrive. Make a Difference.
Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.
A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!
As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.
World-Class Benefits That Reflect Our World-Class Culture.
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JOB OVERVIEW
Customer Marketing is a critical component of the larger marketing organization given that our focus is on overall retention of clients and expansion of those clients’ partnership with Net Health. We build marketing programs designed to enhance our client experience, build brand advocates, monitor customer satisfaction, and identify programs that will drive retention and expansion. On a tactical level, programs include overall positioning of Net Health, email campaigns, content campaigns, events (virtual & live), 3rd party software review site monitoring, and retention and expansion campaigns to drive increased revenue.
As the Customer Marketing Coordinator, this entry-level position will focus on helping to support and own key tactics of the group’s marketing programs, as highlighted below.
RESPONSIBILITIES AND DUTIES
- Event activation: Help oversee tactics related to virtual and live event management – setting up webinars, managing live event invitees and registration, on-site support for live events.
- Customer List Management: Marketing programs require a close attention to detail and reporting around email send lists, event invite lists, customer satisfaction metrics, revenue rank and reporting and more. Focus on overall management of lists and grow to become the authority on our customer universe.
- Customer Database: Assist in management and cross-team cleanup of our customer database in Salesforce Marketing Cloud. Respond to list inquiries, client issues, correct labeling of clients, database concerns, etc.
- Advocacy Program: Support the Manager in executing tactics & gifting related to our advocacy program.
- 3rd Party Review Sites: Oversee and manage 3rd party review sites in partnership with demand generation team. Report on key customer sentiment.
QUALIFICATIONS
- Education: Bachelor’s degree in Marketing, Business, Communications, or a related field.
- Experience: Entry level role with a passion for marketing, marketing technology & communications
- Analytical Skills: Basic understanding of data analysis and reporting. Ability to interpret data to make informed decisions about campaign performance.
- Learning Orientation: Eagerness to learn and adapt to new tools, techniques, and marketing strategies.
REQUIRED SOFTWARE EXPERIENCE
- Marketing Automation Platforms: Familiarity with a marketing automation platform (e.g., Salesforce Marketing Cloud, Pardot, HubSpot, Marketo). Experience with campaign setup and basic automation tasks is a plus.
- CRM Platforms: Basic knowledge of CRM platforms like Salesforce, including understanding how to track leads and manage customer data.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.
Colorado Pay Law: If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to Recruiting@NetHealth.com
If you are a CA, CT, CO, IL, MD, NV, RI, WA or NY City resident and this role is available in one of those locales or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to Recruiting@NetHealth.com
