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Customer Service Agent - Work From Home

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Nevada (USA), United States

Offer summary

Qualifications:

High school diploma or equivalent; bachelor’s degree preferred, Experience in travel planning or customer service is helpful, Strong communication, attention to detail, and organizational skills, Proficiency with travel booking software.

Key responsabilities:

Consult with clients on travel preferences and requirements
Plan customized travel itineraries including booking arrangements
Assist with obtaining travel documents and provide travel advice
Resolve issues with travel plans and manage budgets
Maintain client communication and update industry knowledge

Destinee Travel https://www.facebook.com/

2 - 10 Employees

See more Destinee Travel offers

Job description

Our Customer Service Agents are responsible for assisting clients in planning and handling arrangements, including flights, accommodation, transportation, tours, and other related activities. The role requires strong communication skills, attention to detail, and a deep understanding of the travel industry to ensure clients have enjoyable and stress-free travel experiences.

Key Responsibilities:

Client Consultation: Talk to clients over the phone to understand their travel preferences, budget, and specific requirements. Discuss various travel options and offer recommendations.
Travel Itinerary Planning: Design customized travel itineraries based on clients' needs, including flights, accommodations, transportation, tours, and other activities.
Booking Arrangements: Coordinate and book travel components such as flights, hotels, rental cars, cruises, tours, and other travel-related services.
Travel Documentation: Assist clients with obtaining necessary travel documents, such as passports, visas, and travel insurance. Ensure all documents are accurate and meet requirements.
Travel Advice: Provide clients with information on travel destinations, cultural norms, weather, safety, and local customs. Offer tips on how to make the most of their travel experiences.
Problem Resolution: Address and resolve any issues or changes in travel plans, such as flight cancelations or booking errors. Offer alternative solutions to ensure client satisfaction.
Budget Management: Work within clients' budgets to find the best travel options, ensuring that they get value for their money.
Customer Service: Maintain regular communication with clients throughout the planning process and during their travels to address any questions or concerns.
Industry Knowledge: Stay updated with industry trends, travel regulations, and safety guidelines. Build relationships with travel vendors and suppliers.
Sales and Marketing: Promote travel services to potential clients, either through direct communication or marketing campaigns. Generate new leads and maintain a client database.

Work Environment:

Our Travel Planners will work remotely from home. They may also attend industry events, trade shows, or familiarization trips to stay updated on travel destinations and trends, but that is not required.

Requirements

Qualifications and Skills:

Education: High school diploma or equivalent; a bachelor's degree in a related field (such as hospitality, tourism, or business) is preferred but not required.
Experience: Previous experience in travel planning, customer service, or a related field would help.
Skills: Strong communication and interpersonal skills, attention to detail, problem-solving abilities, and organizational skills. Proficiency with travel booking software and computer applications.
Certifications: No certifications required - we certify you
Personal Attributes: Ability to work independently, a passion for travel, adaptability, and a customer-focused mindset.