Offer summary
Qualifications:
Active DoD Secret Clearance required, Security+ CE certification willingness to obtain, Experience with Service Delivery and Incident Management, Knowledge or willingness to learn Emergency Management systems, Flexibility for varied hours and on-call support.
Key responsabilities:
- Support operation of various emergency management systems
- Deliver incident management services meeting SLA metrics
- Document and troubleshoot technical inquiries from responders
- Collaborate with teams to address feedback and concerns
- Conduct research and report on service level performance