M365 Platform Engineer

Overview

Build the Future

Our Global Technology Solutions (GTS) team provide our global business the tools, the technology, and the expertise so that we can continue to deliver market-leading educational solutions to our customers. Due to continued business success, we are expanding our team across India, and have several exciting positions available. Working closely with the Digital Workspace Service team, we have a new opportunity for a M365 Platform Engineer. Bring your unwavering dedication and together, we’ll deliver work that matters.

Your impact on the team

As our new M365 Platform Engineer you will be responsible for the delivery of Microsoft 365 services, including email and other collaboration services (like SharePoint and Teams). You will stay up-to-date on the latest advancements in the M365 platform, implementing updates to optimize user experience. Also, you will be fostering the strong relationships with service providers and other service owners to ensure the reliable delivery of M365 services.

A typical day might include:

• Managing and administer Office 365 services, including SharePoint Online and Microsoft Teams (Mailboxes, Contacts, Calendars, distribution groups, SharePoint sites, M365 group, Teams channels and Loop workspaces).
• Conduct daily monitoring of system health, service performance, and storage utilization.
• Respond to data recovery requests, eDiscovery, and other legal holds.
• Participate in the resolution and post-incident analysis (RCA) of P1 and P2 incidents.
• Perform regular operational activities aligned with the ITIL framework, including managing requests, tickets, and incidents.
• Collaborate closely with the M365 Architect and DWS Leadership to deliver key transformational projects & efforts.
• From our Noida office, attend occasional in-office meetings with other team members.
  
  

You should apply if you have:

• 5+ years of experience as M365 Administrator or similar role.
• Strong understanding of M365 applications, services, and features.
• Knowledge of IT security best practices and experience implementing security measures within M365.
• Familiarity with PowerShell scripting and Graph API for Office 365 administration is a plus.
• Microsoft 365 Certified: Messaging Administrator Associate Certified.
• Microsoft Certified: Information Protection and Compliance Administrator Associate, (nice to have).
  
  

Why work for us

Do you enjoy testing the limits of possibility? At McGraw Hill, our Global Technology Solution team drives progress and helps build the future of learning. If you want to have a real impact in this role, want to support our global business, we want to talk to you.

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