Collections Analyst - Heredia, Costa Rica

About World Business Lenders (www.wbl.com)

World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding.

WBL is a U.S.-based company with a 100% remote workforce.

This is a remote Contract/Consultant position. Generally, working hours will be 9:00am-6:00pm Eastern, Monday through Friday, although hours worked may be greater based upon operational requirements. The job requires excellent oral and written command of the English language. Resumes must be submitted in English.

Job Description:

We are seeking a detail-oriented and experienced Collections Analyst to join our Loan Collections team. The ideal candidate will have a strong background in collections, outstanding analytical skills, and the ability to collaborate effectively with internal and external stakeholders. The Collections Analyst will play a key role in managing the company's receivables and ensuring timely and accurate resolution of outstanding balances.

Essential Functions:

• Assist with monitoring loan aging reports to identify troubled accounts. 
• Proactively contact borrowers via email to inform them of missed payments and provide details of the outstanding amounts, ensuring all communications are timely and accurate.
• Engage with borrowers through email and phone calls to address payment delinquencies, offering solutions and negotiating payment plans as needed to resolve outstanding balances.
• Regularly update the loan collection portfolio, documenting all collection activities, borrower communications, and payment statuses to ensure accurate tracking and reporting of efforts.
• Send final payment notices to borrowers once all internal collection efforts have been exhausted, outlining the next steps and consequences of continued non-payment.
• Maintain thorough records of collection efforts and status of accounts.
• Refer accounts to the company’s legal team for further action when borrowers fail to comply with payment terms, ensuring all necessary documentation is prepared and provided for legal proceedings.
• Other projects and duties as assigned.

Requirements

• 2-4 years experience Collections, Customer Service, or related field
• Loan/mortgage industry experience preferred.
• 100% fluency in English, with exceptional English verbal and written communication skills
• Bachelor’s Degree (four year college or technical school) in Business Administration, Finance, Economics or a related field preferred.
• Experience with Microsoft: Outlook, Excel, Word, PowerPoint and Teams is required.
• Ability to prioritize effectively and meet deadlines.
• Excellent attention to detail.
• You must have your own laptop or desktop to use (the company does not supply equipment).

Benefits

• Contract/Consultant position

• DOE

• 11 US Paid Holidays