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Air Travel Consultant with German (Remote)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Czechia

Offer summary

Qualifications:

Fluent German (B2) and English (B2), Good computer skills, Willingness to relocate or reside in Czech Republic.

Key responsabilities:

  • Handle incoming phone calls from customers
  • Assist with reservations, cancellations, and inquiries
  • Register details of customer conversations
  • Provide timely resolutions while meeting KPIs
TalenTrail logo
TalenTrail Human Resources, Staffing & Recruiting Small startup http://www.talent-trail.pt/
0 - 1 Employees
See more TalenTrail offers

Job description

Duties And Responsibilities


  • Be a primary contact for customers of the airlines via incoming phone calls in German and English
  • Assist the customers with their reservations, cancellations, online check-in, guidance in terms and policies, and more
  • Register details of your conversations in a dedicated system
  • Provide timely and friendly resolution to customers' enquiries while maintaining a high level of speed and quality to meet standard KPIs
Requirements

  • Fluent German (B2) and fluent English (B2) language, both verbal and written
  • Willingness to relocate to Czech Republic or already residing there
  • Good computer skills
  • Optimistic, friendly, positive, stress-resilient personality, service-oriented profile
  • Ability to work in shifts, also night shifts, in a fast-paced environment
  • If you wish to work remotely, a fast and stable wired internet connection (at least 16/10 mbps) and a smartphone is necessary
Offer

  • Full-time job with possibility of going part-time after 6 months, if the KPIs are met
  • Schedule pattern from Monday to Sunday known 2 weeks in advance, changing bi-weekly, with six 8,5 hours long shifts of work the first week, and 4 days the next week (consecutive), including night shifts
  • Unlimited employment contract with 3 days of probation period
  • 10 days of fully paid training
  • Meal allowance of 85 CZK net per day
  • Multisport card
  • Language course contribution
  • 22 working days of vacation after the 3 months of probation period, and 25 days after 3rd year
  • Public health and social insurance
  • A dynamic and diverse job in a pleasant and modern environment


Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishGermanEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Language EducationService Level ObjectivesShift Scheduling

Other Skills

  • Stress Management
  • Customer Service
  • Optimism
  • Adaptability
  • Friendliness
  • Computer Literacy
Are you interested?

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