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As an Application Support Consultant for Global Sourcing, Supply Chain and Sustainability, you are responsible for fallout error support, correction and reconciliation. You identify and document trends in error fallout that lead to a successful resolution thereby reducing or eliminating the fallout cause. This includes metrics tracking, logging and tracking defects to resolution, metrics gathering and presentation. You partner with the Quality/Test management team to ensure sufficient knowledge transfer, documentation and training for the production support team on new functionality or tools in advance of the support transition. This includes formal sign-off between the teams to transfer support to the BAU environment. You will work with end-users to answer questions and help resolve first-level issues on technology matters. You will partner with IT when additional assistance is needed to resolve technology issues tied to functionality and / or interfaces.
You will be responsible for:
Understand operational business processes and opportunities across Global Sourcing, Supply Chain and Sustainability
Work on fallout error support, correction and reconciliation
Identify, own, and drive defect resolution tied to end-user issues or error fallout
Receipt of knowledge transfer, documentation and training from the Quality/Test team on defect fixes, new enhancement or new technology tools in advance of transition to steady-state support
Create and deliver training to end-users as needed
Bachelor’s degree or relevant work experience
Experience in inventory planning and inventory planning tools
Experience in SAP application suites (S4 HANA, Ariba, IBP, CAR, MDG)
Experience in participating on cross functional teams with understanding of how business and technical requirements interweave to create product solutions
Ability to manage and balance business and technical requirements
Experience in communicating (written and spoken) highly technical, multi-faceted solutions to business partners / end-users in a simple, understandable manner
Experience in troubleshooting and analyzing issues
Organized with an ability to manage competing priorities
Experience using Google G-Suite Applications and Microsoft Office Applications
Master’s degree
Good team player, well organized and self-starter
Ability to work independently and within a team in a fast-paced environment
Strong interpersonal communication skills with ability to multitask
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
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