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Web Support Specialist (Salesforce Administration) :: REMOTE

Remote: 
Full Remote
Contract: 
Fixed term
Experience: 
Mid-level (2-5 years)
Work from: 
Gabon, Georgia (USA), United States

Offer summary

Qualifications:

2-3 years in web support role, Experience in Salesforce administration, Salesforce Service Cloud experience, Excellent written and verbal communication, Strong analytical and troubleshooting skills.

Key responsabilities:

  • Manage customer interactions using Salesforce
  • Provide technical support and troubleshoot issues
  • Prepare and upload data in Salesforce
  • Create documentation of support processes
  • Train clients on web functionalities and improvements
ARK Solutions, Inc. logo
ARK Solutions, Inc. Human Resources, Staffing & Recruiting SME https://www.ARKSolutionsInc.com/
201 - 500 Employees
About ARK Solutions, Inc.
WE'RE A COMPANY THAT CARES FOR OTHERS BEYOND STAFFING OUR CULTURE SHAPES EVERYTHING WE DO Our people, clients, and consultants matter to us more than anything. We are driven by a culture of purpose, shared values, and growth. OUR CLIENTS ARE OUR DRIVING FORCE Whether it’s finding the right candidate for a job or seamlessly managing a project end to end, our conviction and commitment to our clients runs deep. No matter what it takes, we’re devoted towards the success of your business. OUR PEOPLE ARE OUR FAMILY Our team members are our family. We’re here for you and we won’t stop until you’re exactly where you want to be. We believe in your potential and we are devoted to helping you achieve your ambition. IT’S ALL ABOUT YOU Your business is our business. We believe in making our relationship and understanding strong, and we know just how to do that. We're prepared to assist you at any level, from recruiting the best candidates to onboarding assistance to make the most of every opportunity. Whether you are staffing or looking for talent we've got you covered. Our mantra is: analyze, identify, recruit, execute. Our mission is to create relationships, not transactions. Our promise is that we'll be there, as questions or issues arise, every step of the way. With experience in staffing and implementing projects, we thrive on sharing our experience and knowledge to help you make a success of your business. Our track record proves that clear communication and expert collaboration will boost your bottom line.
See more ARK Solutions, Inc. offers

Job description

Ark Solutions Inc is looking for Web Support Specialist (Salesforce Administration)!
 
Position: Web Support Specialist (Salesforce Administration)
Location: REMOTE
Duration: 12+ Months and possibility of extension

Description:
 
Day-to-day Responsibilities:
  • Salesforce Administration: Utilize Salesforce to manage customer interactions, track support tickets, and maintain accurate records of client communications.
  • Technical Support: Provide prompt and effective technical support for platform related issues, ensuring minimal downtime and optimal performance.
  • Troubleshoot/Escalate Defects: Diagnose and resolve defects related to platform functionality, performance, and user experience. Work closely with the functional and development team to escalate and track complex bugs/issues raised by users
  • Data Manipulation and Upload: Clean and format data to prepare it for data upload in Salesforce and ability to work with various data loader tools
  • Documentation: Create and maintain comprehensive documentation of support processes, common issues, and resolutions.
  • Customer Interaction: Communicate with clients via email, phone, and chat to resolve web-related issues and provide exceptional customer service.
  • Training and Guidance: Provide training materials and guidance to clients on web functionalities and best practices.
  • Continuous Improvement: Identify opportunities for process improvements and contribute to the development of support strategies to enhance client satisfaction.
 
Experience:
  • Minimum of 2-3 years of experience in a web support role, with demonstrable experience in Salesforce administration.
  • Technical Skills: Experience with Salesforce Service Cloud or similar CRM platforms.
  • Communication Skills: Excellent written and verbal communication skills. Ability to explain technical concepts to non-technical users clearly and concisely.
  • Problem-Solving Skills: Strong analytical and troubleshooting skills with a keen attention to detail.
  • Customer Service Orientation: A proactive and client-focused approach to support, with a commitment to delivering high-quality service.
  • Team Player: Ability to work effectively in a team environment and collaborate with cross-functional team
 
Required Skills:
  • We are seeking a dedicated and skilled Web Support Specialist with Salesforce experience to join the team.
  • The ideal candidate will possess excellent written and verbal communication skills and a proven track record in utilizing Salesforce to enhance customer support and operational efficiency.
  • This role involves providing top-notch technical support and ensuring seamless user experiences for our clients.
 
Preferred Skills:
  • Salesforce Admin certified, but not necessary if minimum years of experience working in SF administration is met; Strong preference for Atlanta based candidate, but willing to look at other geographic areas if a match is not found

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

SalesforceCustomer Interaction ManagementTechnical SupportInternal DocumentationSharePoint AdministrationContinuous Improvement ProcessCustomer Service TrainingData Manipulation

Other Skills

  • Motivational Skills
  • Technical Acumen
  • Verbal Communication Skills
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