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AU Administrative Scheduler (CRM) | ZR_542_JOB

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Australia

Offer summary

Qualifications:

2 years of relevant experience, Proficient in CRM software management, Skilled in Microsoft OneDrive, Strong written and verbal communication, Detail-oriented with strong multitasking skills.

Key responsabilities:

Manage and input staff schedules into CRM
Maintain and update employee records
Correspond with participants regarding care needs
Support ad-hoc administrative tasks as needed
Ensure accuracy of all data in systems

PeoplePartners Inc. https://www.peoplepartnersbpo.com/

201 - 500 Employees

See more PeoplePartners Inc. offers

Job description

This is a remote position.

Job Overview:

The Administrative Scheduler will be responsible for managing and inputting staff schedules into the CRM software, ensuring all records for employees and participants are accurate and up to date. This role involves corresponding with participants regarding their care needs, handling various administrative tasks, and supporting day-to-day operations. The ideal candidate will be highly organized, detail-oriented, and able to manage multiple tasks effectively while ensuring excellent communication and customer service.

Job Description:

Staff Scheduling: Accurately input and manage employee schedules in the CRM software, ensuring optimal coverage for participant care needs.
Records Management: Maintain and update employee and participant records in both the CRM software and OneDrive, ensuring all information is current and accurate.
Communication: Correspond with participants regarding their care needs, changes in schedules, or any other administrative queries, ensuring clear and effective communication.
Ad-hoc Administration Duties: Provide support with various administrative tasks as required, including document preparation, data entry, and reporting.
Data Accuracy: Ensure the accuracy of all data inputted into CRM and OneDrive systems to maintain seamless operations and reliable records.
Collaboration: Work closely with the management team, employees, and participants to ensure smooth communication and coordination of schedules and care needs.

Requirements

Experience - 2 Years of relevant experience
CRM Software Proficiency:

Skilled in accurate data entry and management of staff schedules and records within CRM systems (e.g., Salesforce, HubSpot), ensuring data is up-to-date and easily accessible.

Microsoft OneDrive Skills:

Proficient in organizing, sharing, and managing files on OneDrive, ensuring smooth collaboration and easy access to employee and participant information.

Communication Skills:

Strong written and verbal communication abilities, with a focus on professional, empathetic interactions with participants regarding their care needs. Demonstrates a customer-service-oriented approach to responding to queries.

Administrative Skills:

Detail-oriented with strong time management, problem-solving, and multitasking abilities. Skilled at prioritizing tasks and handling ad-hoc administrative duties effectively.

Technical Proficiency:

Competent with general IT tasks, including troubleshooting CRM and OneDrive issues, and proficient in using productivity software like Microsoft Office Suite. Adaptable to new tools and technologies.

Confidentiality and Compliance:

Knowledgeable in maintaining the confidentiality and security of sensitive data, adhering to best practices and compliance standards, particularly related to NDIS or similar frameworks.