EXBP Specialist

 Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not every day that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to its core software solutions. 

This is where you and your skills come in. We’re currently looking for: HRBP Specialist

The HRBP specialist position is responsible for providing comprehensive employment related advice and associated services in line with the corporate plan. The position will also assist with and contribute to the implementation and review strategies and policy, including Organization Development and Employee strategies whilst also learning to guide and advise managers on the application and interpretation of those policies.   

To succeed in this role you must have experience in:

• Support and where appropriate, be involved in, disciplinary, capability, and grievance investigations/ hearings as designated by the HR Business Manager.  

• Supporting and advising Managers in the organization and external partners in employee relations matters under the guidance of the HR Business Manager.  

• Support the management of change process with advice, guidance, and liaison with affected employees under the guidance of the HR Business Manager.  

• Supporting the HR Business Manager in delivering projects.  

• Carrying out research into emerging employment legislation and best practice to support employee strategy delivery.  

• To work with HR systems and procedures on the development, implementation, and maintenance of the HR IT system.  

• Assisting the HR Business Manager in developing initiatives to encourage good attendance at work, employee well-being, and the employee recognition scheme.   

• Administration of the government-mandated and company-initiated benefits program and providing assistance on the time-keeping attendance system/ mechanism of the company. 

Desired Qualifications

Education: 

• Bachelor's degree and relevant industry experience. 

Work Experience 

• Minimum of 3 to 5 years of experience resolving employee relations issues.  

• Working knowledge of multiple human resource disciplines, including compensation and benefits practices, organizational diagnosis, employee relations, diversity, performance management, and labor employment laws. 

Language Proficiencies: 

• Excellent Verbal and Written Communication Skills 

• Exceptional Probing Skills 

• Excellent Comprehension and Listening Skills 

Shift Schedule: 

• Amenable to work on US shift, 12:00MN – 9:00AM MNL, Tuesday – Saturday 

• Amenable for hybrid work set up 

Competencies: 

• Business Acumen  

• Consultation  

• Ethical Practice  

• Global & Cultural Awareness  

• HR Expertise  

• Relationship Management 

What we Offer:

• Comprehensive HMO package (medical and dental)

• Personal Time Off Leaves

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That’s why RingCentral is the largest and fastest-growing pure-play provider in its space.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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