Offer summary
Qualifications:
Strong project management experience in software development, Familiarity with service delivery processes, Skills in stakeholder management, Experience with Jira, Jira SD, G Suite, Advanced levels of English and Ukrainian proficiency.
Key responsabilities:
- Serve as the main point of contact for customers
- Oversee the delivery of Competera services
- Lead the technical support team
- Manage change requests and investigate incidents
- Suggest process/product improvements and track SLAs