German Speaking Customer Support Representative - Work from Greece

Patrique Mercier Recruitment is pleased to offer an exciting opportunity for a German Speaking Customer Support Representative who wishes to work from the picturesque setting of Greece! This position is ideal for individuals who are passionate about customer service and want to thrive in a dynamic, multicultural work environment.

In this role, you will support German-speaking customers by addressing their inquiries, resolving issues, and providing comprehensive information about the company’s products and services. This is a wonderful opportunity to enhance your professional skills while enjoying the rich culture and lifestyle that Greece has to offer.

If you are motivated, dedicated, and eager to help others, we encourage you to apply and join our vibrant team!

Responsibilities

• Act as the primary point of contact for German-speaking customers via various channels, including phone, email, and chat.
• Provide accurate information regarding products and services while promptly addressing customer inquiries.
• Maintain high levels of customer satisfaction by delivering friendly and professional service.
• Document all customer interactions and feedback accurately in the company system.
• Collaborate with team members to improve service quality and overall customer experience.
• Stay current on product knowledge and company policies to assist customers effectively.
• Follow established procedures to ensure compliance and quality in service delivery.

Requirements

• Fluency in German and English, both written and spoken
• Previous experience in customer support is advantageous but not mandatory
• Strong communication and interpersonal skills
• Problem-solving mindset with a focus on customer satisfaction
• Ability to work independently and as part of a team
• Familiarity with customer service software and systems is preferred
• Reliable internet connection and a suitable home office setup
• A positive attitude, eagerness to learn, and adaptability to new challenges
• Flexibility to work various shifts as necessary

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )