Remote Director of Customer Success | WFH

Position: Customer Success Director - Remote | WFH

Overview

Join our esteemed organization as a Customer Success Director, where you will be integral in guiding our clients towards achieving their business objectives while maximizing their investment in our state-of-the-art product lifecycle management (PLM) solutions. This role offers the chance to lead a dedicated team of Customer Success Managers and collaborate with various internal stakeholders to enhance our clients’ satisfaction.

Key Responsibilities

• Champion customer retention and growth within your designated region.
• Facilitate successful adoption of our PLM platform by subscribers.
• Oversee and mentor a team of Customer Success Managers.
• Work in partnership with sales, professional services, marketing, and engineering teams to ensure a cohesive customer experience.
• Utilize data and analytics to uncover opportunities for enhancement and expansion.
  
  

Required Skills

• Bachelor’s or Master’s degree in Engineering or a related technical field.
• A minimum of 5 years’ experience in customer success, account management, or a related domain within the manufacturing sector.
• Proven ability in fostering customer retention and driving expansion.
• Experience in leading and developing customer-facing teams.
• Strong grasp of product lifecycle management principles and best practices.
• Exceptional communication, interpersonal, and presentation skills.
• Proficiency in building robust relationships with clients and internal partners.
• Solid analytical capabilities with a data-driven approach.
  
  

Qualifications

• Bachelor’s or Master’s degree in Engineering or a comparable field.
• At least 5 years of relevant experience in a customer success or management role within the manufacturing sector.
• Demonstrable success in managing customer relationships and leading teams.
  
  

Career Growth Opportunities

Be part of a vibrant, expanding organization that prioritizes professional development and offers pathways for career advancement, allowing you to enhance your skills and grow alongside the company.

Company Culture And Values

We are dedicated to fostering an innovative and collaborative work environment, where teamwork is paramount, and every employee is empowered to make significant contributions to our clients’ success.

Networking And Professional Opportunities

This role provides ample opportunities for networking and collaboration, enabling you to connect with industry professionals and enhance your expertise in the field.

Compensation And Benefits

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Generous vacation and paid time off policies.
• Flexible working arrangements.
  
  

Employment Type: Full-Time