Virtual Inbound Call Center Representative - Remote Front Office | WFH

Job Overview

We are seeking a dedicated and professional Virtual Inbound Call Center Representative to join our dynamic team. In this critical role, you will serve as the first point of contact for our patients, providing exceptional customer service and support in a remote environment. Your commitment to patient satisfaction and your strong communication skills will be essential in making a positive impact on our healthcare practices.

Key Responsibilities

• Manage a significant volume of incoming calls while ensuring outstanding service quality.
• Foster trust and rapport through empathetic and tailored conversations with patients.
• Assess patient needs, troubleshoot issues, and deliver effective solutions.
• Accurately enter and maintain data within our medical software systems.
• Achieve performance targets in a fast-paced, team-oriented setting.
• Collaborate with cross-functional teams to enhance service delivery and process efficiency.
• Engage in continual training and constructive feedback sessions with management to improve performance.
  
  

Required Skills

• Exceptional verbal and written communication abilities.
• Professional phone etiquette, demonstrating sensitivity and diplomacy.
• Self-driven and adaptable, with a proactive approach to resolving challenges.
• Familiarity with Microsoft Office applications is beneficial.
• Proven ability to multitask in a high-volume call environment.
• Typing proficiency of at least 35 words per minute.
  
  

Qualifications

• High school diploma or GED is required; relevant customer service or call center experience is preferred.
• A minimum of 1 year of experience in customer service or call center roles, ideally within the healthcare sector.
  
  

Career Growth Opportunities

We are committed to fostering your professional development through ongoing training and mentorship opportunities, empowering you to advance within the organization.

Company Culture And Values

We pride ourselves on a collaborative and supportive work environment where team members are encouraged to assist one another, ensuring exceptional service delivery. We value positive attitudes and a strong dedication to helping others.

Compensation And Benefits

• Competitive salary commensurate with experience.
• Comprehensive training provided, primarily in a virtual setting with occasional in-person attendance.
• Necessary equipment (computer and monitors) will be supplied.
  
  

If you are ready to contribute positively to our patients’ experiences and join a supportive team, we invite you to apply today!

Employment Type: Full-Time