General Motors Carline Specialist / Virtual US
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. For more information, please visit solera.com.
The Role
The role of an Identifix Carline Specialist / Virtual Technician is to provide technical assistance to professional automotive technicians throughout the United States and Canada, including, but not limited to electrical and communication system diagnostic testing procedures, drivability troubleshooting, comfort, and climate system repairs, ADAS calibration procedures, DTC testing steps, mechanical component repair, and so on. Every Identifix Carline Specialist / Virtual Technician is a highly skilled automotive diagnostician. The use of current factory repair information, your knowledge of vehicle systems, and experience-based repairs ultimately improves diagnostic and repair accuracy for the customers we service, as well as reducing diagnostic time spent on troublesome vehicles brought into our customers repair facilities.
What You'll Do
Carline Specialists / Virtual Technicians must be highly skilled automotive diagnosticians. They must have a strong diagnostic skill set with a specific manufacturer or multiple manufacturers and be able to develop skills with other manufacturers accordingly. They must have the ability to consistently execute several daily transactions, (combination of technical assistance calls and documentation of technical assistance calls) and be capable of handling multiple calls per hour after training time and experience is met and decided by the Carline Manager. Must be able to generate a minimum percentage of verified repairs based on the results of the technical assistance calls provided to our customers.
Education and Experience:
- 2-year automotive degree or experience equivalent.
- ASE master certification - Must have or be able to obtain within 6 months of initial hire date.
- 10 years of GM automotive repair experience in a professional facility.
- Must have credentials of factory training or certifications.
Skills Required:
- Competent usage of computer equipment and office software products (Excel, Word, etc.).
- Effectively use a variety of communication resources to reach external and internal customers (phone, email, video conferencing, and instant chat.)
- Strong time management skills with the ability to change diagnostic paths, and/or ensure the customer remains focused on the current diagnostic path.
- Ability to navigate and efficiently use automotive factory repair website software platforms and display the ability to adapt to new repair software, as necessary.
- Speak professionally and articulately with technicians/customers. Develop diagnostic strategies that seek to fix the car quickly, accurately, and efficiently. Document calls and repairs in a prompt and clear manner, so that any other technician can step in and take over the call seamlessly. Ability to capture and document critical information needed for success.
- Readily accept feedback on job performance and practices a constant training mindset.
- Must be able to operate and explain operation and use of all popular aftermarket scan tools, along with operational knowledge of the manufacturer specific scan tool(s) consistent with their primary manufacturer experience.
- Must have comprehensive knowledge of lab-scope operation and waveform identification.
- Must use technology to quickly reach out for team assistance when a diagnostic solution is not readily available, or for new ideas to effectively assist customers.
- Ability to author a variety of diagnostic procedures in a manner that is consistent with company quality and quantity standards.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
