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Informatics Specialist (Nursing Background)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

Bachelor's degree in Nursing (BSN) required, Valid nursing license, Minimum of 3 years clinical nursing experience, Customer success experience preferred, Proficient in data analysis tools and EHR systems.

Key responsabilities:

  • Serve as the primary contact for clinical staff using informatics tools
  • Meet clients to understand their needs and deliver tailored solutions
  • Communicate complex clinical data in understandable terms
  • Analyze clinical data for best practices and patient outcomes
  • Develop training materials and monitor user adoption and satisfaction
Phamily logo
Phamily SME http://www.phamily.com/
11 - 50 Employees
About Phamily
Better care for every patient, everywhere: Phamily from Jaan Health For over 4 billion people around the globe, the word “jaan” means life or love. We all cherish the lives and health of those we love. At Jaan Health, nothing is more important than enabling high-quality healthcare for all patients, everywhere, all the time. We believe: High-quality care is only possible when physicians are fairly compensated for all the work they do Physicians can improve clinical outcomes when they can move from reactive, episodic care to proactive care management Patients should be empowered with guidance and support from trusted health care providers wherever and whenever they need it For nearly a decade, we have been building easy-to-use, AI-driven technology to enable medical groups, health systems, and ACOs to better deliver high-ROI, high-quality proactive care across their entire population. Our software platform Phamily has transformed chronic disease management with simple and satisfying technology that lets physicians and care teams focus on increasing patient care, not paperwork.
See more Phamily offers

Job description

Location: Remote with some travel (15-20%)
Department: Client Growth
Reports To: Director of Client Growth
FLSA Status: Exempt

Job Summary:

We are seeking a dynamic Informatics Specialist with a nursing degree and clinical experience to join our team. This role combines elements of customer success and data analysis to ensure that healthcare providers effectively utilize informatics solutions. The ideal candidate will enhance user satisfaction, support clinical decision-making, and drive data-driven improvements in patient care.

Qualifications:

  • Bachelor’s degree in Nursing (BSN) required; Master's degree in Nursing, Health Informatics, or related field preferred.
  • Valid nursing license 
  • Minimum of 3 years of clinical nursing experience.
  • Experience in customer success, client relations, or similar role in the healthcare or technology industry preferred.
  • Proficiency in data analysis tools and EHR systems.
  • Strong analytical skills with the ability to translate complex data into actionable insights.
  • Excellent communication and interpersonal skills, with a focus on building relationships and driving user satisfaction.
  • Ability to present information clearly and effectively to a variety of audiences, ensuring concepts are easily understood.
  • Familiarity with healthcare regulations and standards, including HIPAA and HITECH.

Requirements

Key Responsibilities:

  • Serve as the primary point of contact for clinical staff using informatics tools, ensuring they receive exceptional support and guidance.
  • Meet with clients to understand their unique needs, challenges, and objectives, delivering tailored solutions in a clear and digestible format.
  • Communicate complex clinical data and informatics concepts in an engaging and understandable manner, facilitating informed decision-making.
  • Analyze clinical data to derive insights that inform best practices and improve patient outcomes.
  • Collaborate with IT and data analytics teams to ensure data accuracy, integrity, and compliance with regulatory standards.
  • Develop and deliver training sessions and materials tailored to clinical staff, promoting proficiency in EHR systems and analytics tools.
  • Monitor user adoption and satisfaction, gathering feedback to identify opportunities for enhancements and drive product improvements.
  • Create reports and dashboards that provide actionable insights to stakeholders, helping to inform strategic decisions.
  • Advocate for the needs of clinical users within the organization, working closely with cross-functional teams to implement solutions that address user feedback.
  • Stay current with healthcare informatics trends and best practices, sharing knowledge with the team to foster continuous improvement.

Benefits

What We Offer:

  • Competitive salary and benefits package.
  • Medical/Vision/Dental plans provided for both you and your dependents at no or low cost (depending on selection)
  • 401K with up to 4% match 
  • Additional benefits offered such as Teladoc, Kindbody, Talkspace and more. 
  • Healthy work life balance with flexible time off. 
  • Opportunities for professional development and continuing education.
  • A collaborative and innovative work environment.
  • The chance to make a meaningful impact on patient care through technology.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Client ServicesData AnalysisHealth InformaticsReport DesignerClinical ExperienceNursingMedicare RegulationsCustomer Success ManagementCerner EHRDashboard

Other Skills

  • Social Skills
  • Analytical Skills
  • Training And Development
  • Verbal Communication Skills
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