Operational Support Analyst

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Operational Support Analyst (Remote)

Full time, Costa Rica

Operational Support Analyst is the first point of contact for all queries related to our client reporting tools. You will work on a wide range of different tasks daily, from troubleshooting data, reports, and tool issues to providing training, assistance, and access to the tools. You will work with Agencies, Owned, Partner, JV, and 3rd Party to receive the transactional data and ensure it is processed into BCD reporting. You will assist internal and external customers and coordinate with our internal technical teams. Client Data Solutions is a global team, so the Operational Analysts will build close relationships with others from around the globe to assist our day-to-day business.

As a Operational Support Analyst, you will

• Conduct data investigations to identify the origin and potential corrections
• Troubleshoot data and tool issues/errors, analyzing the return to make an informed deduction to be communicated to requesters
• Provide MIS Administration: Manage, maintain, implement, change, and de-implement client-specific reporting requirements in specific country finance, accounting, and agent application tools
• Have ownership of global agency data delivery support for final data consolidation, including support of GRO files, troubleshooting, replacement files, historical files, and data corrections
• Produce reports on an ad-hoc basis and investigate creating scheduled tasks
• Create and maintain internal/external user access to our supported tools: DecisionSource, Data Quality Services, FileMover, APIs, etc.
  
  

About You

• Prior experience in customer service technical support role
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills in English
• Proficient in Microsoft Office products
• SQL and relational database knowledge
• Travel agent or operations experience is a plus but not required
  
  

About Us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
  
  

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.