ServiceNow Developer

Job Summary:We are seeking an experienced ServiceNow Developer with 5+ years of hands-on experience to join our dynamic team. In this role, you will work on various ServiceNow modules, including ITSM (Service Desk/Tickets), ITOM (CMDB/Change Management), and API/AI-driven Automated Workflows. The ideal candidate will have strong experience in ServiceNow development and expertise in creating integrations and automation solutions within the platform.

Job requirements

Key Responsibilities:

• Develop, configure, and customize ServiceNow applications and modules, including ITSM, ITOM, and API/AI workflows.
• Design and implement automated workflows to streamline business processes.
• Integrate ServiceNow with third-party systems and develop APIs for seamless data exchange.
• Collaborate with stakeholders to understand business needs and translate them into effective ServiceNow solutions.
• Perform unit and system testing of developed solutions.
• Troubleshoot and resolve ServiceNow-related issues and provide ongoing technical support.
• Stay updated on ServiceNow best practices and new features to continuously improve service delivery.

Required Qualifications:

• 5+ years of experience in ServiceNow development, including ITSM, ITOM, and related modules.
• Strong proficiency in creating workflows, business rules, client scripts, UI policies, and API integrations.
• Experience with CMDB, Change Management, and automation of workflows.
• Solid understanding of web technologies (HTML, CSS, JavaScript) and ServiceNow platform architecture.
• Proficiency in integrating with third-party systems using REST/SOAP APIs.
• Familiarity with ServiceNow's AI-driven solutions and automation tools.
• Excellent problem-solving skills and ability to work independently or in a team environment.
• Strong communication skills for collaborating with technical and non-technical stakeholders.

Bonus if you have:

• ServiceNow certifications such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA) are beneficial but not mandatory.
• Experience working in Agile development environments.

Technical Stack:

• ServiceNow Platform (ITSM, ITOM, CMDB, Change Management)
• Web Technologies: HTML, CSS, JavaScript
• API Integration: REST, SOAP
• Automation and Workflows: ServiceNow Flow Designer, Business Rules, Client Scripts
• Databases: SQL (for reporting and integrations)
• Version Control: Git (preferred)
• API/Scripting: GlideAPI and JavaScript for customization
• AI/Automation Tools: Familiarity with AI-driven solutions for ServiceNow