Contracts and Performance Manager - Affordable Homes (12 Months FTC) at Legal & General

Do you share our passion for creating a safe, secure, and affordable place for everyone to call home? That's exactly what we're working towards at Legal & General Affordable Homes - we're on a mission to tackle the UK's housing landscape and address the chronic shortage of affordable housing in the UK head-on! With a fast-growing pipeline, we collaborate with well-known developers, housing associations and public sector bodies across the country to drive new investment into the affordable housing sector. 

As part of the wider Legal & General Group, our heritage goes back over 180 years, with a solid reputation as one of the leading financial services groups. Now, we are pioneering institutional investment into the housing sector, whilst providing excellent service and quality homes. 

Focusing primarily on the Shared Ownership and affordable rent markets, Legal & General Affordable Homes is creating positive, economic and social impacts on the regions and communities in which we work. We strive to be the UK’s leading private affordable housing provider, known for excellent service and quality homes. We've already started to make a real difference, but we can't do it alone. 

Recruiter: [email protected] Internal Closing Date: 15/10/2024

We’re recruiting for a Contracts and Relationship Manager to join our team in Affordable Homes on a 12 Month FTC basis.

What you'll be doing:

• You will be working with the Head of Contract and Performance Management to develop and manage LGAHs relationships with its network of Management Provider.  Ensure these are ‘grown up’ relationships and managed to be responsive to the needs of LGAH customers
• You will take a lead role in the mobilisation and embedding of contractual arrangements in your area of responsibility, including delivering workshops, establish reporting & payments arrangements and supporting the Management Providers to engage fully with LGAH and delivery their contractual requirements
• You will take accountability for the contract and performance management cycle across the Management Provides in your area of responsibility to ensure success is delivered across the provider group.  Including conducting regular performance reviews and managing audits
• You will support the Head of Contract and Performance Management to develop and deliver the reporting of Management Provider performance to LGAH executive, board or other audiences as required
• You will work with Management Providers and internal Development and Operational colleagues to ensure the successful handover of individual sites.  Ensure Management Providers successfully onboard both homes and customers, and that customers first experiences of LGAH and its partners are exceptional
• You will be working with the wider Contract Team deliver benchmarking exercises, use this work to develop a common understanding across Management Providers on what success in service delivery looks like and that maximises benefit to our customers
• You will identify opportunities to extract additional value from LGAHs relationships with Management Providers through the development and sharing of processes, systems and third-party relationships
• You will be responsible for the ensuring that Management Providers deliver swift, successful, resolution of complaints and MP or Councillor enquiries.  Work closely with MPs across your area of responsibility to ensure consistency and that LGAH behaviours and values are embedded.

Who we're looking for:

• Evidence of successfully building and maintaining relationships to ensure the successful and agile delivery of housing management and maintenance services.
• Evidence of successfully delivering residential landlord and property management activities to a high standard.
• Background in influencing and shaping the design and development of products and services in a housing or similar service sector setting.
• Previous achievements when establishing systems to ensure ongoing contract management delivers increasing returns over an extended period.
• Knowledge of the affordable housing sector, in particular an understanding of the risks and issues in managing outsourced services alongside the statutory responsibilities of RP’s.
• Acting efficiently and pro-actively within defined decision making processes and working to establish and then deliver to defined financial and performance parameters.
• Interest and ideally experience in developing systems to support the business in the management of third party providers.
• A self-driven entrepreneurial spirit that embraces change and opportunity.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes  
• Generous pension contribution  
• Life assurance   
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online   
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart  

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.