Offer summary
Qualifications:
Experience in customer service/sales (1 year), Fluent in Ukrainian, intermediate English, PC skills in Word and Excel, Ability to work night shifts, Knowledge of client cooperation processes.Key responsabilities:
- Communicate with VIP clients via multiple channels
- Analyze complaints to improve customer experience
- Create and execute activation plans for clients
- Perform daily analysis on client activity
- Manage client winnings/losses and performance indicators