Offer summary
Qualifications:
2+ years of call center experience required, Proficiency in Windows, MS Office, G-Suite, HS Diploma, GED, or equivalent, Experience with Salesforce or other CRM tools preferred, Knowledge of healthcare benefits and pharmacy management preferred.
Key responsabilities:
- Handle inbound and outbound calls to members, physicians, and pharmacies
- Resolve and document member issues, escalating as needed
- Educate members about pharmacy benefits
- Maintain high standards of customer service with a patient-centric mindset
- Ensure compliance with PPI and HIPAA regulations