About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Salesforce Business Analyst- Service cloud
Primary SkillsStrong experience working as a Business Analyst within Salesforce projects, specifically Service Cloud.Ability to translate complex business requirements into Salesforce solutions.Experience in conducting requirement gathering sessions, stakeholder workshops, and documenting technical requirements.Job requirementsPosition: Salesforce Business Analyst (Service cloud)Location: Remote (Anywhere in Canada)Duration: Long term
THIS POSITION IS NOT OPEN FOR SPONSORSHIP
Job Summary: We are seeking an experienced Salesforce Business Analyst to join our team, specializing in Salesforce Service Cloud.. You will be responsible for engaging with business stakeholders, gathering requirements, and delivering optimized Salesforce solutions to support customer service operations.
Key Responsibilities:
Business Analysis:Engage with stakeholders to understand business processes, gather requirements, and identify opportunities for process improvement.Document detailed business requirements, functional requirements, and user stories.Facilitate workshops to analyze gaps and recommend Salesforce solutions aligned with business needs.Assist in testing solutions to ensure they meet business requirements and provide necessary support during the UAT process.
Service Cloud:Identify and implement best practices to optimize Service Cloud features such as Omni-Channel, Knowledge Management, and Customer Communities.Collaborate with the customer support and service teams to align Service Cloud capabilities with business objectives.Provide training and documentation to users on new or modified Service Cloud functionality.Qualifications:
Business Analysis Skills:
Strong experience working as a Business Analyst within Salesforce projects, specifically Service Cloud.Ability to translate complex business requirements into Salesforce solutions.Experience in conducting requirement gathering sessions, stakeholder workshops, and documenting technical requirements.
Certifications:Salesforce Certified Service Cloud Consultant (preferred).Salesforce Certified Administrator and Salesforce Platform Developer I (mandatory).Salesforce Certified Business Analyst (a plus).
Why should you apply for this role?
Brillio helps clients deliver authentic and responsive experiences that drive significant impact on profitability & customer advocacy through data-led experience reimagination, focus on customer journeys and partnerships with leading CRM and CX Platforms.
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Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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