On-site Desktop Support Engineer, Washington

Job Description:

Here at DXC we have an exciting new opportunity for an experienced, on-site Desktop Support Engineer to provide support to a long standing client at Washington.

Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason we are only able to progress with applications from British nationals.

This role is primarily site based at Washington but will involve support for supported sites such as Ridsdale Range and other local sites. There is often a need to provide remote support for satellite sites and our tech bar service.
 

Site based engineer primarily based on a secure site at Washington, with required support to both Washington and Ridsdale Range (Paid travel between sites).

This is a full-time permanent position working 37.5-hours per week, Monday - Friday between the hours of 07:00 - 19:00.

Main responsibilities:
As a Desktop Support Engineer you will be:
 

IMAC’s – Installations, Moves, Additions and Changes
Carrying out Security Audits of all devices holding Data on the network by Scanning and reporting
Break-Fix of all in-scope managed devices
Hands and Eyes Support to visually verify the state of managed devices such as servers and network devices
Desktop Support including special project activities as they arise
Asset Management & Stock Management
Managing the lifecycle of loan user equipment
Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution
Act as a central point of contact for the customer
Software and system fault diagnosis, analysis and fix
Take responsibility for stock used and follow the correct procedures regarding stock management
Proactively keeping the customer updated with problem status at all times
Identifying and reporting risk as appropriate in accordance with the guidelines

Must have, or be able to obtain UK GOV Security Clearance at SC level
Full, clean UK Driving License
Proven trouble shooting skills
Previous experience in a similar role with ITIL environment
PC/Desktop Support knowledge including Microsoft Windows 7/10 onwards
Excellent communicator both face-to-face & over the phone
Administering Windows Share\File permissions.
Mobile connectivity (E.g. Android/IPhone)
Knowledge of SCCM
Good knowledge of HP Workstation, Desktops & Laptops
Must be able to deal productively with a high workload with minimal supervision

Great attention to detail
 

Desirable

• Microsoft Certification (MCSE/MCSA/MCP’s)
• Accredited in relevant manufacturers hardware qualification (HP)!
• Basic Network Knowledge (Patching, tracing switch information etc.)
• Service Now Ticketing System Experience

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